Shelly Sheets
Campbell,CA
Summary
Experienced retail professional with a proven ability to achieve company objectives through methodical and efficient approaches. Thrives in high-pressure environments, navigating obstacles to elevate brand image. Adapts easily to changing circumstances and challenges, ensuring optimal outcomes for the business.
Overview
11
11
years of professional experience
Work History
General Manager
Ulta
Campbell, CA
09.2025 - Current
- Lead cross-functional teams to enhance operational efficiency and drive business growth.
- Implement strategic initiatives to improve customer satisfaction.
- Foster relationships with key stakeholders to align organizational goals and objectives.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implement strategies to increase sales and profitability.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximize operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Store Manager
Boot Barn
Santa Maria, CA
09.2022 - Current
- Results: Lead a high-performing team of 30+ individuals in a high-volume operation, driving significant double-digit growth.
- Sales & Service: Leading the team to achieve sales goals and KPIs while providing excellent customer service. This includes maintaining a presence on the sales floor during busy times to coach and support the team.
- Team Leadership: Building, engaging, and developing the store team through consistent coaching, feedback, and recognition. Also involves ensuring appropriate staffing levels are maintained.
- Operational Excellence: Managing various operational aspects including staffing, shrink reduction, expense management, merchandise presentation, and adhering to company procedures and policies.
- Community & Collaboration: Communicating local customer needs and partnering with District leadership on events and customer engagement initiatives.
- Reporting and Analysis: Analyzing sales figures, preparing reports, and providing insights to improve store performance.
- Compliance and Security: Ensuring compliance with company policies, and implementing security measures to prevent theft and loss.
Store Manager
Michael Kors
Bakersfield, CA
10.2014 - 06.2016
- Sales and Profitibility: Strategically planned and executed initiatives to increase sales, meet targets, and optimize the store's budget for maximum profitability.
- Leadership and Results: Supervised a 40-person team that exceeded quarterly sales targets by 13%.
- Staff Management: Hiring, training, scheduling, and supervising employees.
- Customer Experience: Ensured a positive and engaging shopping experience, handling customer issues, and fostering client loyalty
- Store Operations: Oversight of daily operations, maintaining store appearance, and ensuring a clean and organized environment.
- Reporting and Analysis: Analyzed sales figures, preparing reports, and providing insights to improve store performance.
Education
Bachelor of Applied Science - BASc - Human Resources Management/Personnel Administration, General
Grand Canyon University
Phoenix, AZ03.2021
Associate of Science - AS - Health Information Management
Bakersfield College
Skills
- Store operations management
- Retail inventory management
- Effective work delegation
- Leadership development
- Inventory oversight
- Talent acquisition
- Work Planning and Prioritization
- Collaborative strategic planning
Timeline
General Manager
Ulta
09.2025 - Current
Store Manager
Boot Barn
09.2022 - Current
Store Manager
Michael Kors
10.2014 - 06.2016
Bachelor of Applied Science - BASc - Human Resources Management/Personnel Administration, General
Grand Canyon University
Associate of Science - AS - Health Information Management
Bakersfield College