Kaleigh Johns
Melissa,TX
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member & Delivery Driver
Sugar Babes Donut Shop & Deli
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Collaborated with team members to fulfill large orders efficiently and within tight deadlines.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Shift Lead & Barista
George’s Coffee @121
05.2022 - 06.2024
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Shift Lead
Smallcakes Prosper
05.2021 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Helped store management meet standards of service and quality in daily operations.
Team Member
PINSTACK Allen
01.2021 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Social Work & Psychology
University of North Texas
Denton, TX01-2027
Some College (No Degree) - Psychology
West Texas A&M University
Canyon, TX01-2027
Some College (No Degree) - Web Development
Collin County Community College
McKinney, TX01-2027
High School Diploma -
Melissa High School
Melissa, TX05.2023
High School - undefined
Grayslake Central High School
Grayslake, IL06.2020
Skills
- Customer service
- Positive attitude
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Cash handling
- Flexible schedule
- Training and mentoring
LANGUAGES
ASL
Limited Working
Certification
- Texas Alcoholic Beverage Commission - Alcohol Seller Training Certificate:
August 2023 - August 2025
- Learn2Serve Texas Food Manager Certification:
June 2021 - June 2026
- Learn2Serve Food Handler Certification:
May 2023 - May 2026.
Timeline
Team Member & Delivery Driver
Sugar Babes Donut Shop & Deli
06.2024 - Current
Shift Lead & Barista
George’s Coffee @121
05.2022 - 06.2024
Shift Lead
Smallcakes Prosper
05.2021 - 06.2022
Team Member
PINSTACK Allen
01.2021 - 05.2021
High School - undefined
Grayslake Central High School
- Texas Alcoholic Beverage Commission - Alcohol Seller Training Certificate:
August 2023 - August 2025
- Learn2Serve Texas Food Manager Certification:
June 2021 - June 2026
- Learn2Serve Food Handler Certification:
May 2023 - May 2026.
Social Work & Psychology
University of North Texas
Some College (No Degree) - Psychology
West Texas A&M University
Some College (No Degree) - Web Development
Collin County Community College
High School Diploma -
Melissa High School
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