Kaleigh Layne
Omaha,NE
Summary
Driven, dedicated financial professional with proven track record in customer relationship management, loan handling and debt repayment. Known for maintaining effective strategies to comply with industry standards while educating members and teammates alike to improve overall organization outcome.
Overview
5
5
years of professional experience
Work History
Collector II
Centris Federal Credit Union
Omaha, NE
03.2025 - Current
- Managed a revolving queue of members struggling through past due payments or negative share accounts, assisting with payment arrangements.
- Developed strategies to encourage and negotiate with members during patterns of delinquency and reduce overall delinquency basis points for the Credit Union.
- Maintained high outbound call volume and member relationships formed in Collector I position, while using internal systems to accurately and effectively charge off negative deposit accounts.
Collector I
Centris Federal Credit Union
Omaha, NE
09.2022 - 03.2025
- Facilitated regular contact with members to resolve delinquency, including loan modifications and repayment plans.
- Collaborated with other departments to assist with broad scope account health, including insurance resolution, total loss education, automatic payment assistance, loan rewrites and general credit or financial education for members.
- Became familiar with FDCPA, SCRA, FCRA and various other best practices and regulations regarding collecting on unpaid debt.
- Assisted in training and monitoring new employees onboarding to enhance team efficiency and overall department compliance.
Consultant
Canvas Credit Union
Thornton, CO
06.2021 - 08.2022
- Began role as a teller, gaining the fundamentals of cash handling, transaction accuracy, financial services knowledge, referrals, and face-to-face member interaction with underlying sales duties.
- Transitioned into a Consultant position, which morphed teller duties with general account maintenance and loan origination.
- Developed a loan origination portfolio, while also handling account opening procedures and membership verification policies.
- Became familiar with regulatory concepts and standards such as BSA, AML, GLBA, ECOA and other institution specific compliance structures.
- Maintained accurate loan documentation files to turn in for audits, communicating with other employees or members to obtain various documents needed for accurate and truthful applications.
Education
High School Diploma -
Pathways Future Center School
Thornton, COAssociate of Applied Science - Accounting
Front Range Community College
Westminster, COSkills
- Call center, high call volume handling
- Outlook/Microsoft product proficiency
- Account analysis
- Consumer loan fluency
- Debt negotiation
- Consumer credit articulation
- Customer relationship management
- Staff training
- Proficiency in financial processing and documenting systems such as Temenos, Symitar, Onbase, Synapsys, Keystone and others
Timeline
Collector II
Centris Federal Credit Union
03.2025 - Current
Collector I
Centris Federal Credit Union
09.2022 - 03.2025
Consultant
Canvas Credit Union
06.2021 - 08.2022
High School Diploma -
Pathways Future Center School
Associate of Applied Science - Accounting
Front Range Community College