MICHELLE HAMILTON
Wilmington,DE
Summary
Successful Collections Specialist equipped with strong conversational abilities and persuasive approach to obtaining past-due payments. Accomplished in bringing accounts current and meeting financial targets. Tenacious in pursuing resolutions. Strong track record of building success.
Overview
23
23
years of professional experience
Work History
Collector II
Navient
Wilmington
11.2020 - Current
- Currently working in early age collections to help debtors bring accounts to current status, with negotiating repayment options while staying within the compliance guidelines using professional judgement to interpret internal policies and guidelines and then using info to encourage resolves and customer loyalty
- Consistently meeting or exceeding department goals since completing training
- Adhering to lunch/break allotted times.
Business Coordinator
Meadowood Behavioral Healthcare
New Castle, De
02.2016 - 11.2020
- Experienced in Collections and office management
- Had a recurring monthly resolve inventory of 3.5 million to secure by month ends
- Exceeded goal monthly avg 94%
- Assisted Director in daily compliance and operations reports and complex financial transactions
- Created culture focused on customer service and satisfaction, resulting in increased resolved accounts
- Increased revenue and reduced risk by enforcing company policies and improving operations
- Provided supervisor oversight and accountable for complex projects including data migration, calendar management, and records management daily.
Business Analyst
Conde Nast
Wilmington, Delaware
10.2002 - 10.2015
- Analyze monthly income and pages for several magazine publications, maintain monthly financial performance to the buyers of the ad pages, billing and correcting pages before they are applied the the final billing ad sheets.
Annuity Customer Service Representative
AIG
Wilmington, DE
08.2001 - 03.2002
- Quoted prices for items desired, explain credit terms and collected credit information to qualify customers
- Recorded inquiries
- Performed administrative support functions such as processing payments and reconciling accounts.
Education
Bachelor of Arts - Business
Attending on part-time basis
High School Diploma - Business
business classes, GPA 2.9. Awarded English proficiency, science
Skills
- Collections
- Conversational abilities
- Persuasive approach
- Obtaining past-due payments
- Bringing accounts current
- Meeting financial targets
- Tenacious
- Resolutions
- Building success
- Customer research
- Call center background
- Legal Compliance
- Performance improvement techniques
Timeline
Collector II - Navient
11.2020 - Current
Business Coordinator - Meadowood Behavioral Healthcare
02.2016 - 11.2020
Business Analyst - Conde Nast
10.2002 - 10.2015
Annuity Customer Service Representative - AIG
08.2001 - 03.2002
University of Phoneix - Bachelor of Arts, Business
St. Marks High school - High School Diploma, Business