Kaleigh Nielson
Dalton
Summary
Telephone operator with years of experience in healthcare settings, skilled in managing high call volumes and enhancing patient satisfaction through effective communication. Demonstrates strong time management and team collaboration skills, ensuring seamless coordination with medical staff to improve patient care delivery. Committed to maintaining meticulous records and fostering a supportive environment, contributing to improved data accuracy and compliance with healthcare regulations. Hardworker, team player and friendly attitude.
Overview
10
10
years of professional experience
Work History
Surgical Service Customer Representative
Hamilton Medical Center
Dalton
07.2025 - Current
- Assisted customers in navigating healthcare services, ensuring clear understanding of available options.
- Handled inquiries and provided timely updates regarding appointment scheduling and surgeries
- Collaborated with multidisciplinary teams to address customer needs and enhance service
- Main communication between surgeons, OR, Cath Lab to patient families
- Maintained accurate records of customer interactions, ensuring compliance with healthcare standards.
- Utilized problem-solving skills to resolve issues, minimizing disruptions in service.
- Coordinated with various departments to expedite service requests and improve response times.
Patient Line Telephone Operator
Hamilton Medical Center
Dalton
01.2022 - Current
- Managed high call volumes effectively, achieving substantial improvements in response times and enhancing patient satisfaction.
- Coordinated with medical staff to relay patient information accurately, fostering seamless communication and timely care delivery.
- Maintained meticulous records of patient interactions, ensuring compliance with healthcare regulations and improving data accuracy.
- Followed a variation of Diet orders by Doctors and walked patients through the understanding of each specific diet and what they can or cannot have to eat per each meal period.
- Fostered a collaborative environment by actively engaging with medical staff, ensuring prompt and accurate patient information sharing.
Dental Assistant
Smile Doctors
Dalton
01.2020 - 01.2021
- Assisted in chairside procedures, significantly reducing patient wait times and streamlining workflow efficiency.
- Worked closely with orthodontists and hygienists to coordinate treatment plans, improving team synergy and patient outcomes.
- Monitored and evaluated sterilization processes, leading to measurable improvements in safety standards and infection control.
- Fostered a welcoming environment for patients, enhancing their comfort and confidence during dental procedures.
Patient Ambassador
Hamilton Medical Center
Dalton
01.2018 - 01.2020
- Served as a liaison between patients and healthcare providers, enhancing communication and fostering a compassionate care environment.
- Delivered patient food trays.
- Performed other tasks to improve my department and help my team.
- Provided compassionate patient care, ensuring comfort and confidence during procedures, enhancing overall patient experience.
Cashier
Zaxbys
Dalton
01.2016 - 01.2018
Education
CERTIFICATE -
Dalton Dental Assistant School
DaltonDIPLOMA -
Dalton High School
Dalton2 YEARS -
Dalton State College
DaltonSkills
- Time Management
- Team Collaboration
- Data Entry
- Problem Solving
- Attention to Detail
- Customer Retention
- Conflict Resolution
- Adaptability
- Multitasking
- Organizational Skills
- Customer Service
- Active Listening
- Empathy
- Time Optimization
- Crisis Management
References
- Roger Haikal, Hamilton Medical Center, Rhaikal@hhcs.org, 7065376174
- Anthony Frank, Hamilton Medical Center, Afrank@hhcs.org
- John Wilson, Hamilton Medical Center, Jwilson@hhcs.org, 8284245440
- Ashley Painter, Surgical Services Manager Apainter@hhcs.org
Languages
- Spanish, Basic
- English, Native
Timeline
Surgical Service Customer Representative
Hamilton Medical Center
07.2025 - Current
Patient Line Telephone Operator
Hamilton Medical Center
01.2022 - Current
Dental Assistant
Smile Doctors
01.2020 - 01.2021
Patient Ambassador
Hamilton Medical Center
01.2018 - 01.2020
Cashier
Zaxbys
01.2016 - 01.2018
CERTIFICATE -
Dalton Dental Assistant School
DIPLOMA -
Dalton High School
2 YEARS -
Dalton State College