Open To Work
Kaleigh Nowak
Derry,NH
Summary
Personable teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Head Teller
Triangle Credit Union
Derry, US
08.2024 - 07.2026
- Ensured compliance with banking regulations and internal policies.
- Supervised daily operations of teller line staff to ensure efficient service delivery and compliance with policies.
- Order, receive, fine count and distribute cash.
- Monitor and audit cash drawers
- Trained and developed new tellers.
- Cross-selling products and services.
- Processed account closures following customer requests and compliance protocols.
- Delivered exceptional customer service, resolving inquiries and issues to enhance member satisfaction and retention.
- Resolved member inquiries and issues efficiently and professionally.
- Collaborated with management on branch goals and service initiatives.
- Monitored vault cash levels and coordinated currency orders from the Federal Reserve Bank to maintain operational readiness.
- Served a large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Completed monthly audits
- Balanced bank's vault of daily cash for withdrawals and deposits.
Financial Services Representative
Triangle Credit Union
Nashua, US
04.2024 - 08.2024
- Educated clients on financial products and services to enhance their financial literacy.
- Educated customers about different types of products available from the company's portfolio.
- Facilitated new account openings to enhance customer service.
- Processed bond transactions for clients to facilitate timely investment decisions.
- Updated account information by adding beneficiaries for clients.
- Executed account closure requests to ensure efficient and accurate account management.
- Printed debit cards for clients at the branch to provide immediate access.
Head Teller
Align Credit Union
Wilmington, US
03.2021 - 04.2024
- Supported tellers in daily operations and cash balancing.
- Monitored cash drawers for discrepancies during end-of-day processing.
- Monitored and audited cash drawers for accuracy and compliance.
- Trained and developed new tellers.
- Encouraged customers to explore and purchase related products and services.
Teller
Align Credit Union
Wilmington, US
10.2018 - 03.2021
- Processed customer transactions efficiently to enhance service experience
- Maintained accurate cash drawer to ensure transaction integrity
- Performed balancing of cash drawer to maintain financial integrity.
- Facilitated referrals and cross selling to enhance customer engagement. to increase sales opportunities.
Sales Associate
Macy's
Burlington, US
09.2014 - 10.2018
- Facilitated customer purchases by providing product information and recommendations.
- Handled cash payments and ensured accurate change.
- Supported customers in finding products and resolving issues.
- Assisted customers in locating products, addressing inquiries, and providing tailored advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Handled cash transactions accurately at the register.
- Processed returns, exchanges, and refunds, ensuring compliance with company policies and enhancing customer satisfaction.
Education
High school or equivalent -
Skills
- Banking
- Compliance training
- Banking compliance
- Core banking systems
- Cash Handling
- Cash drawer auditing
- Cash inventory management
- Deposit handling
- Loan processing
- Audit execution
- Fraud detection
- Cross-selling strategies
- Product recommendations
- Customer service
- Relationship management
- Client relationship
- Teller supervision
- Staff development
- Attention to detail
- Problem solving
- Decision analysis
- Time allocation
- Microsoft Outlook
Certification
Driver's License
CPR/First aid certified
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteOpen to relocation: No
Minimum Desired Compensation
$25/hrTimeline
Head Teller - Triangle Credit Union
08.2024 - 07.2026
Financial Services Representative - Triangle Credit Union
04.2024 - 08.2024
Head Teller - Align Credit Union
03.2021 - 04.2024
Teller - Align Credit Union
10.2018 - 03.2021
Sales Associate - Macy's
09.2014 - 10.2018
Tewksbury Memorial High School - High school or equivalent,