Summary
Overview
Work History
Education
Skills
Timeline
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Kaleigh Oveson

Bakersfield,CA

Summary

Driven Team Lead with a proven track record at Jamba, enhancing team performance and customer satisfaction through expert coaching and quality control. Skilled in staff training and performance improvement, demonstrated a commitment to excellence and a focus on results. Increased customer satisfaction significantly, leveraging strong customer focus and task prioritization abilities. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

4
4
years of professional experience

Work History

Team Lead

Jamba
Bakersfield, CA
04.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Store Team Member

Vons Grocery Store
Lake Isabella, CA
08.2020 - 11.2020
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.

Education

Cosmetology License - Cosmetology

Bakersfield Adult Schools
Bakersfield, CA
11.2020

High School Diploma -

Liberty High School
Bakersfield, CA
06.2020

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Quality Control
  • Complaint resolution
  • Product Management
  • Equipment Maintenance
  • Team motivation
  • Staff Training
  • Cash Handling
  • Task Prioritization

Timeline

Team Lead

Jamba
04.2021 - Current

Store Team Member

Vons Grocery Store
08.2020 - 11.2020

Cosmetology License - Cosmetology

Bakersfield Adult Schools

High School Diploma -

Liberty High School
Kaleigh Oveson