Kaleigh Patel
Phenix City,AL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Owner/ Operator
Rusty Barrel Inc
Auburn, AL
07.2022 - Current
- Starting the business from the ground up
- Meeting with all vendors and ordering materials
- Hiring staff
- Teaching new POS system
- Ordering, paying, consulting vendors about new inventory
- Inventory counts
- Marketing to customers close by
- Working closely with the university & surrounding areas.
- Monitored progress by establishing plans, budgets and measuring results.
- Determined pricing for products or services based on costs and competition.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed strategic plans to increase profitability and efficiency.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Office Manager
R&R Rehabilitation
11.2020 - 07.2022
- Ensure all patients receive the highest quality of customer service while performing daily management and oversight of operations for the clinical facility
- Work in a team environment with an ability to maintain friendly and professional relationships with patients and co-workers
- Maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with patients and co-workers
- Ability to adhere to the Core Values of the company
- Perform duties as HIPAA Privacy and Security Compliance Officer
- Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations and maintains personal effectiveness under pressure
- Oversees clinical supply inventory
- Provides administrative support
- Fosters teamwork
- Demonstrates leadership skills of: Critical Thinking, Conflict Management, Negotiation and Motivation, Personnel Development
- Fosters the goals of teambuilding with clinic staff
- Demonstrates appropriate delegation and coordination of tasks and duties
- In the operations of physician clinic, using appropriate organizational/priority setting skills.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Administered payroll and maintained proper documentation of employee personnel.
- Organized company events including holiday parties, team building activities .
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
Employee Experience Specialist
Buffalo Rock
03.2020 - 11.2020
- Recruit New Hires
- Regular and timely attendance is an essential function of this position
- Perform facets of recruiting to include sourcing, qualifying, screening as well as preparing candidates for pre-hire/onboarding activities
- Responsible for utilizing ATS (Applicant Tracking System) to document and track candidates as they move through our recruitment process
- Responsible for providing hiring managers a qualified applicant pool of quality candidates via the ATS (Applicant Tracking System), internal, and employee referrals
- Call/Screen resumes and applications for job openings and schedule interviews by calling and emailing candidates
- Schedule pre-employment drug test, physicals and ensure all other pre-employment task(s) are complete
- Check candidate references, education, and other credentialing
- Coordinate all applicant activities including job postings, create and maintain candidate and recruiting Applicant Flow Logs to ensure compliance
- Keep records of candidate interviews and give status reports to hiring managers
- Coordinates and Maintains DOT Driver files to ensure compliance
- Coordinates information for candidates'/employee-partners’ recruitment incentives, such as referral and hiring incentives, etc
- Coordinates/schedules New Hire Luncheons/Breakfast and plan fun events (food, meeting space, etc.)
- Ensures that any Corporate Communication is distributed; accordingly, including Employee Communication Boards
- Enter and review data into HRIS and other systems (benefits, badge access, Motus, training, evaluations, schedules, databases, etc.) to ensure employment records are up-to-date, accurate and timely (including terminations)
- Maintain Employee-Partner Personnel/Confidential files
- Assists Managers/Supervisors with Worker's Compensation Claims, vehicle accidents and related documentation and investigations
- Ensure all incident/accident reports and post-accident drug tests are completed timely
- Maintain Organizational Charts
- Responsible for Uniform/Shoe orders
- Short-Term Disability claim processing
- Ensures that all temporary employees are compliant with approved background checks/drug tests.
Human Resource Coordinator
PIEDMONT COLUMBUS REGIONAL
Columbus, GA
10.2017 - 03.2020
- Plan Employee recognition programs -Quarterly Service awards, Annual services awards, run our local employee recognition program
- Assist in our corporate employee recognition program for all Piedmont employees
- Plan our three entity Employee Appreciation week
- Assist with our community outreach programs
- Coordinate all blood drives for Piedmont
- Plan and attend a monthly lunch meeting with current employees and our Senior Leadership team for process and quality improvement
- Assist in termination of employees/ discharge paperwork
- Creating spreadsheets for CEO and Senior Leadership involving current employees, terminations, new requisitions, merit increases
- Assist in creating a new employee satisfaction survey and helping directors/managers create an action plan to improve employee satisfaction
- Arrange Safety huddles and assist in reaching out to the appropriate managers to create an action plan
- Assist in ongoing meetings to help improve employee/patient outcomes
- Help coordinate and put a new filing system in place by revamping all 3,000+ employee files
- Check and maintain all employee verifications
- Pay all invoices and assist in fiscal year budget
- Maintain all W9’s for working relationships and create new accounts for company invoices
- Assist employees with New Employee Orientation information, send welcome emails, create all paperwork needed for new employees, welcome new employees, walk through Human Resource protocols and collect I9 information, upload to HireRight system to complete citizenship verification
- Assist new employees with tax documentation and walk them through the use of our intranet usage
- Create spreadsheets of pay dates and what to expect next
- Help assist new employees with upcoming education needed prior to them moving into their positions
- Coordinate Director and Senior Leader meetings and outings.
Registrar
PIEDMONT COLUMBUS REGIONAL
Columbus, GA
02.2016 - 10.2017
- In this position I was responsible for: calling all patients to set up appointments
- Calling all insurance companies for approval
- Keeping time for all staff members and co-workers, approve all PTO request
- Reaching out to physician offices to insure they knew the status of their patients
- Checking all ICD-10 codes to correct physical therapist in patient care and making sure we were in the realms of patient status/ insurance approval.
Rehabilitation Technician
PIEDMONT COLUMBUS REGIONAL
Columbus, GA
02.2014 - 02.2016
- Assist in patient acute care
- Assisted in checking ICD-10 codes for physical therapist and occupational therapist
- Helped patients get out of bed and perform tasks before they were able to be discharged
- Helped patient and family members understand the importance of PT and OT in order to make sure they would be safe to go home
- Assist in ordering patient correct equipment for home use
- Work closely with Case Managers and Nurses to complete safety precautions for patients
- Communicate with family members about patients
- Reach out to local Prosthetics and Orthotics companies to order supplies for patient homes.
Education
A.S. Business Administration -
Columbus Technical College
08.2017
A.A.S Associates of Applied Science -
Columbus Technical College
08.2017
Skills
- Budget Development
- Financial Planning
- Operations Management
- Operations Oversight
- Personnel Management
- Business Planning
- Human Resource Management
- Human Resources Oversight
- Relationship Management
- Finance Management
- Payroll Processing
- Hiring
- Marketing Strategy Development
- Staffing
- Strategic Planning
References
References available upon request
Timeline
Owner/ Operator
Rusty Barrel Inc
07.2022 - Current
Office Manager
R&R Rehabilitation
11.2020 - 07.2022
Employee Experience Specialist
Buffalo Rock
03.2020 - 11.2020
Human Resource Coordinator
PIEDMONT COLUMBUS REGIONAL
10.2017 - 03.2020
Registrar
PIEDMONT COLUMBUS REGIONAL
02.2016 - 10.2017
Rehabilitation Technician
PIEDMONT COLUMBUS REGIONAL
02.2014 - 02.2016
A.S. Business Administration -
Columbus Technical College
A.A.S Associates of Applied Science -
Columbus Technical College
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