Kaleigh Stilwell
Ithaca,NY
Summary
Dynamic leader with proven expertise in operations management and team building, honed at Johnnys Kitchen. Excelled in enhancing customer satisfaction and streamlining processes, achieving significant improvements in team performance and service quality. Skilled in problem resolution and interpersonal communication, adept at fostering a culture of continual improvement and excellence.
Professional managerial candidate with deep understanding of operational excellence and team leadership.
Overview
6
6
years of professional experience
Work History
General Manager
Johnnys Kitchen
06.2021 - 10.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Motivated staff to perform at peak efficiency and quality.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Self-motivated, with a strong sense of personal responsibility.
Bakery Worker
Wegmans Pharmacy
08.2018 - 04.2021
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Measured and mixed ingredients accurately to assist in baking process.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
- Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
Associate of Arts - General Studies
Cayuga Community College
Auburn, NY06-2018
High School Diploma -
Ithaca High School
Ithaca, NY06-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Interpersonal skills
Accomplishments
- Owner and designer of Kaleidoscope Creations, specializing in novelty and statement jewelry.
- Participates in various craft vendors events.
- Skilled in various artistic endeavors including painting, drawing, sculpting, and creative design.
Timeline
General Manager
Johnnys Kitchen
06.2021 - 10.2024
Bakery Worker
Wegmans Pharmacy
08.2018 - 04.2021
Associate of Arts - General Studies
Cayuga Community College
High School Diploma -
Ithaca High School
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