Kaleigh Weaver

• Tracked records, filed documents, and maintained communication between clients to manage office activities.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
• Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
• Coordinated company events, fostering team building and boosting overall morale.

Retail

• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Submitted orders for new inventory.
• Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.