Kaleiyah Portley
Cedar Hill,TX
Summary
Dynamic professional with extensive experience in customer service roles, notably at McKesson, where I excelled in HIPAA compliance and patient confidentiality. Demonstrated expertise in data entry and inbound call management, significantly enhancing patient satisfaction and operational efficiency. Skilled in both technical and interpersonal communication, adept at resolving customer inquiries with professionalism and care.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
McKesson
11.2024 - 02.2025
- Reviewed and completed patient enrollment documentation for Keytruda efficiently.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Maintained up-to-date knowledge of product and service changes.
Hair Salon Receptionist
Friends Beauty Salon
04.2020 - 01.2024
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
- Resolved customer problems and complaints.
Customer Service Cashier
Sweetsies Bakery & Cafe
11.2018 - 03.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Education
High School Diploma -
Desoto Highschool
DeSoto, TX05.2021
Skills
- HIPAA compliance
- Patient confidentiality
- Data entry proficiency
- Phone and email etiquette
- Computer skills
- Inbound call management
- Customer service
- Registration and admissions
- System updating
Timeline
Healthcare Customer Service Representative
McKesson
11.2024 - 02.2025
Hair Salon Receptionist
Friends Beauty Salon
04.2020 - 01.2024
Customer Service Cashier
Sweetsies Bakery & Cafe
11.2018 - 03.2019
High School Diploma -
Desoto Highschool
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