Kalema Santiago
Staten Island,NY
Summary
Dynamic leader with 10 years of managerial experience, with positive results in expertise sales, recruiting and coaching for performance and development. People oriented manager who uses motivation to achieve goals and assist partners to develop, excel and obtain their professional and personal growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
12.2013 - Current
- Maintains a routine of business analysis to assess the business and identify trends to guide activity that enhances the customer experience and grows COSDs
- Builds an intentional calendar that addresses all key priorities at an appropriate cadence
- Plans intentional shoulder-to-shoulder observation time to generate insight, lead change and support building partner capability to elevate store performance
- Ensures partner recognition programs are available and in all stores across District 710
- Role models personal growth and holds oneself and others accountable for achieving results while living our mission and values
- Fosters an inclusive environment, maximizing strengths and driving innovation
- Trained an external District Manager of Area 146.
- Served as a mentor and coach to my peers and newly promoted/external managers
- Collaborated with Area 146's Change Champion to roll out Inventory Excellence across the Area.
Education
Bachelor of Arts - English
College Of Staten Island
Staten Island06.2018
Skills
- Partner Relations
- Store Manager Trainer
- Business Acumen & Problem Solving
- Sales & Inventory
- Prioritizing & Planning
- Culture, Collaboration, & Communication
- Coaching for Performance & Development
- Staffing & Scheduling
- Profit & Loss Analysis
- Teaching & Training
- Team Building
- Microsoft word/Outlook/Excel/Teams
Accomplishments
Manager of the Quarter: Q1 2023
Open Forum Coffee Tasting: 2/2023
Accelerated Development Program 2023-2024
Certification
- Food Safety License
Additional Information
Black Partner Network Activator
Timeline
Store Manager
Starbucks
12.2013 - Current
Bachelor of Arts - English
College Of Staten Island
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