Kalen Cruz
Randleman,NC
Summary
Detail oriented professional with over 20 years of experience and proven knowledge of operations management, customer service, policies, and procedures. Aiming to leverage my skills to successfully fill the role at your company.
Overview
21
21
years of professional experience
Work History
Assistant Fleet Manager
Greensboro Auto Auction
10.2023 - Current
- Approve reconditioning on vehicles to increase value
- Walk vehicles prior to the sale, make sure everything has been completed
- Make sure inventory continues to flow through the processes
Title & Tag Manager/Business Office
Impex Auto Sales
06.2021 - 10.2023
- Check deals turned in from Finance for compliance and accuracy
- Responsible for GL schedules
- Oversees high volume title/tag office,
- Handles escalated issues with customers and lien holders
Fleet Manager/Special Projects
Greensboro Auto Auction
06.2020 - 06.2021
- Worked with multiple departments to complete objectives for paperless project
- Implemented practices to save resources and money within the company
- Worked with the IT Department to simplify job task of several coordinators
Sale Day Manager
Greensboro Auto Auction
05.2019 - 06.2020
- Responsible for 40+ part time employees needed for auction day functions
- Worked with customers to handle and resolve issues
- Handled issues regarding outstanding payment
- Made sure data sent to floor providers was accurate and followed contract terms
Office Manager
Greensboro Auto Auction
01.2011 - 05.2019
- Responsible for sale proceeds sent to customers
- Oversaw daily functions and operations of an office with 15 employees
- Audited vendor and customer contracts to ensure compliance and profitability, audit internal files for accuracy
- Worked with customers and IT department to correctly map data to AutoIMS fields
SmartLane Coordinator
Greensboro Auto Auction
10.2009 - 01.2011
- Established processes for dealer vehicles offered in GMAC SmartLane
- Worked with dealerships to offer vehicles at auction, 150+ vehicles weekly
- Received award from GMAC for most vehicles sold nationwide in 2010
Internet Sales
Greensboro Auto Auction
11.2002 - 10.2009
- Worked with OVE, third party company to begin selling vehicles on their internet platform
- Assisted dealers with live bidding website, providing technical support when needed
- Handled incoming calls from dealerships regarding vehicles and payment
Education
Associate of Science - Business Administration
Guilford Technical Community College
Jamestown, NC05.2015
Skills
- Problem Solving
- Project Management
- Teamwork
- Attention to Detail
- Organization
- Computer Skills
Timeline
Assistant Fleet Manager
Greensboro Auto Auction
10.2023 - Current
Title & Tag Manager/Business Office
Impex Auto Sales
06.2021 - 10.2023
Fleet Manager/Special Projects
Greensboro Auto Auction
06.2020 - 06.2021
Sale Day Manager
Greensboro Auto Auction
05.2019 - 06.2020
Office Manager
Greensboro Auto Auction
01.2011 - 05.2019
SmartLane Coordinator
Greensboro Auto Auction
10.2009 - 01.2011
Internet Sales
Greensboro Auto Auction
11.2002 - 10.2009
Associate of Science - Business Administration
Guilford Technical Community College
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