Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalen Massey

Canton,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Wireless Sales Representative

TCC Wireless
04.2023 - Current
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Front of House Server

Easley Steakhouse
07.2012 - Current
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.

Lead Teacher

First Baptist Learning Center
10.2021 - 03.2023
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Education

High School Diploma -

Canton High School
Canton
10.2011

Skills

  • Customer Assistance
  • Store Organization
  • Retail Merchandising
  • Payment Processing
  • Loss Prevention
  • Cash Handling
  • Product Knowledge
  • Inventory and Stocking
  • Excellent Written and Verbal Communication
  • Customer Service
  • Documentation and Reporting
  • Service Contracts

Timeline

Wireless Sales Representative

TCC Wireless
04.2023 - Current

Lead Teacher

First Baptist Learning Center
10.2021 - 03.2023

Front of House Server

Easley Steakhouse
07.2012 - Current

High School Diploma -

Canton High School

Similar Profiles

CREATE PROFILE
Kalen Massey