KALENA ARCEO
Puyallup,WA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
6
6
years of professional experience
Work History
Cashier Assistant
Jackson’s Food Store
Sumner, Washington
10.2024 - Current
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Assisted with pricing merchandise for sale in store.
- Greeted customers and provided assistance in locating items.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Organized shelves and displays to maintain an orderly appearance of the store.
Teacher's Assistant
KidZone Learning Center
Puyallup , Washington
01.2024 - 04.2024
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Instructed and monitored students in use and care of equipment and materials.
- Monitored student progress and provided feedback to both students and teachers.
- Supported classroom teacher in managing a diverse classroom of students.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Organized student performance and enrichment activities to facilitate learning.
- Provided one-on-one support to students requiring additional assistance.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Facilitated small group learning activities to reinforce lesson objectives.
- Developed instructional materials and visual aids to supplement lesson plans.
Customer Service Cashier
ExchangeBase
, WASHINGTON
05.2023 - 01.2024
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and responded to informational requests.
Security
Alli
Seattle, Washington
10.2022 - 05.2023
- Applied security patches to upgrade the database version or fix security vulnerabilities.
- Conducted security screenings in accordance to Transportation Security Administration regulations.
- Investigated security incidents, including employee misconduct.
- Supervised security installation projects involving fencing, alarm installations, wing resource protection, access control, and security forces.
- Monitor security cameras for suspicious activity.
- Conducted security audits of existing infrastructure components using various security scanning tools.
- Conducted security audits to identify potential vulnerabilities in physical security or staff safety.
- Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
Child Care Center Teacher
CYS
Fort Lewis , WASHINGTON
01.2019 - 10.2022
- Observed children's performance and behavior to assess their abilities and development levels.
- Monitored student's academic progress by providing feedback on assignments and assessments.
- Assisted with dressing and undressing of children when necessary.
- Utilized various teaching methods such as storytelling, role-playing, games to engage students in the learning process.
- Encouraged cooperative learning among students by facilitating group activities and projects.
- Supervised children during lunchtime and outdoor activities while promoting good nutrition habits.
- Instructed students in basic educational skills such as reading, writing, math, science, social studies, art and music.
- Provided a safe, secure, and stimulating environment for children to learn and grow.
- Maintained records of attendance, health issues, behavior incidents, meals served and other relevant information about each child in the program.
Education
High School Diploma -
Lakes High School
Lakewood, WA06-2016
Skills
- Cashier team support
- Order packing
- Inventory processes
- Line management
- Relationship building
- Flexible schedule
- Retail operations
- Financial reporting
- Cash handling
- Loading and unloading
- Recovery management
- Front desk operations
- Store cleaning
- Customer service
- Basic math
- Payment processing
Timeline
Cashier Assistant
Jackson’s Food Store
10.2024 - Current
Teacher's Assistant
KidZone Learning Center
01.2024 - 04.2024
Customer Service Cashier
ExchangeBase
05.2023 - 01.2024
Security
Alli
10.2022 - 05.2023
Child Care Center Teacher
CYS
01.2019 - 10.2022
High School Diploma -
Lakes High School