Kalena Bush
Texas Roadhouse
Temecula,CA
10
years of professional experience
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Marketing Coordinator
1 Year 3 Months- Developed marketing campaigns to increase brand visibility and customer engagement.
- Managed social media platforms, creating content that increased audience interaction and brand loyalty.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Fostered partnerships with the community amplifying brand message and reach.
- Managed social media platforms, creating content that increased audience interaction and brand awareness.
- Answered general marketing department inquiries by email and phone.
- Composed daily posts for social media and helped build corporate presence on Facebook.
- Coordinated and executed internal and external marketing events.
Manager on Duty
3 Years 3 Months- Supervised daily operations, ensuring adherence to company policies and procedures.
- Coordinated staff schedules to optimize coverage and enhance customer service effectiveness.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Trained and mentored new employees on operational standards and best practices.
- Maintained a safe and secure environment for guests and employees.
- Monitored inventory levels, coordinating restocking efforts to meet demand without overage.
- Documented incidents to improve safety protocols.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Collaborated with other managers on sharing best practices to achieve common goals across the organization.
Server/Bartender
9 Years 10 Months- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed bar inventory and supplies, maintaining efficient operations during peak hours.
- Trained new staff on menu offerings and service standards, enhancing team performance and cohesion.
- Assisted in developing drink specials and promotions, driving sales growth and customer engagement.
- Coordinated with kitchen staff to ensure timely delivery of food orders, improving overall service efficiency.
- Resolved customer complaints swiftly, fostering positive dining experiences and loyalty.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and financial accountability.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
High School Diploma
Skills
Event planning
Customer service
Attention to detail
Relationship building
Team leadership
Multitasking efficiency
Workplace safety
Teamwork orientation
Cleanliness standards
Teamwork and collaboration
Detail-oriented
Timeline
Marketing Coordinator
Texas Roadhouse
06.2025 - CurrentRead More
Manager on Duty
Texas Roadhouse
06.2023 - CurrentRead More
Server/Bartender
Texas Roadhouse
11.2016 - CurrentRead More
Burnsville High School
High School Diploma
Read More