Kalena Wiggins
Server/ Bartender
Washington,DC
Summary
Hardworking Bartender with experience in large-scale casual dining establishments and fast pace club environments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
4
4
years of professional experience
Work History
Bartender
Republic Hall DC
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
District Sports Bar
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Warmly welcomed 200+ patrons with a smile ensuring the were promptly served and satisfied
Bartender
Focus Social Club
06.2022 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cocktail Server
Joes Prime Streak And Stone Crabs
09.2021 - 04.2022
- Joe’s seafood, Prime Steak and Stone Crab -D.C
- Maintained clean and organized bar area.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Georgia Browns
04.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bay Host
Top Golf
10.2020 - 03.2021
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
- Followed procedures to correctly handle cash, credit and gift certificate transactions.
- Answered guest questions with responses about menu, promotions and specials.
- Took guest food and beverage orders and entered orders in computer system.
Server
Gogi Yogi
06.2020 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted with preparing food and making sure customers were using the cooking equipment properly
Server
Garden Cafe
06.2019 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Master of Science - sports administration
Delaware State University
Dover, DE12.2020
Bachelor of Science - Movement Science, pre health
Delaware State University
Dover, DE12.2019
High School Diploma -
Woodrow Wilson
Washington, DC05.2015
Skills
- Problem-solving skills
- Social perceptiveness
- Exceptional customer service
- Adapt to diverse groups
- Custom Drink Preparation
- Suggestive Selling
- Excellent people skills
- Professional demeanor
- Reconciling Cash Drawers
- Guest Satisfaction
Timeline
Bartender
Republic Hall DC
06.2023 - Current
Bartender
Focus Social Club
06.2022 - 11.2022
Cocktail Server
Joes Prime Streak And Stone Crabs
09.2021 - 04.2022
Bartender
District Sports Bar
08.2021 - Current
Server
Georgia Browns
04.2021 - 09.2021
Bay Host
Top Golf
10.2020 - 03.2021
Server
Gogi Yogi
06.2020 - 09.2020
Server
Garden Cafe
06.2019 - 12.2019
Master of Science - sports administration
Delaware State University
Bachelor of Science - Movement Science, pre health
Delaware State University
High School Diploma -
Woodrow Wilson
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