Kalene Swanson
IT Change Control Manager
Anderson,SC
Summary
Highly-motivated employee with a strong desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Manager of Technology Change Control
United Community
Greenville, SC
08.2022 - Current
- Develop and implement Change Management best practices, resulting in measurable improvements in user adoption, operational efficiency, and effectiveness.
- Leading Technology Change initiatives, ensuring smooth implementation, testing and minimizing disruptions.
- Strengthened collaboration among cross-functional teams to identify and resolve potential conflicts.
- Support stakeholders through training and communication, fostering a culture of adaptability.
- Performed in-depth analysis of change processes, identifying bottlenecks and applying data-driven improvements to optimize alignment between people, process, and product.
- Built strong partnerships across departments, aligned stakeholders, and facilitated seamless integration of new technologies.
IT Service Improvement Manager
Clemson University
Clemson, Sout
01.2015 - 08.2022
- Provided expertise in IT process strategy implementation across various departments for the successful execution of new initiatives, including incident, problem, and change management processes.
- Identified key performance indicators that could be used as benchmarks for measuring success.
- Regularly assessed operations to pinpoint potential enhancements and streamline processes leveraging ITIL standards.
- Effectively managed IT resources, including personnel, infrastructure, and budgets.
- Developed strong customer relationships and collaborated with multiple departments.
- Coordinated communication and collaboration efforts with external IT vendors and service providers
Education
Computer Technology - Emphasis in Information Technology
Tri-County Technical College
Pendleton08-2018
Skills
- Policy Implementation
- Leadership and Guidance
- Data Analytics
- Analytical Thinking
- Attention to Detail
- Risk Assessment
- Teamwork and Collaboration
Certification
- ITIL Foundation Certificate in IT Service Management
- ITIL v4 Specialist: Create, Deliver and Support Certification
Timeline
Manager of Technology Change Control
United Community
08.2022 - Current
IT Service Improvement Manager
Clemson University
01.2015 - 08.2022
Computer Technology - Emphasis in Information Technology
Tri-County Technical College
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