Kaleo Cardenas
Campbell,CA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Command Security Services (Google/NASA)
01.2023 - Current
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted regular patrols of key areas to spot and control security concerns.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Monitored CCTV cameras and alarm systems for security breaches.
Incident Commander
Surefox (Google)
09.2021 - 12.2022
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Trained new employee's during the onboarding process.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Examined doors, windows and gates to verify security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security Officer
First Security Services (Santana Row)
11.2018 - 09.2021
- Recorded daily security occurrences in site assignment log.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Conducted regular patrols of key areas to spot and control security concerns.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Trained security workers on site-specified procedures.
Store Operator
Google Express
05.2017 - 12.2017
- Inspected items for defects and damage.
- Monitored and maintained inventory of packing materials to minimize downtime.
- Verified packages met safety and security standards to reduce damage or errors in transit.
- Followed packing processes to increase speed and accuracy.
- Sealed containers and packages with glue, tape or other materials.
- Operated and maintained packaging equipment with focus on safety and productivity.
- Secured items for storage or shipment.
- Shopped for items bought in store by customers.
Loss Prevention Security Officer
Ross Dress For Less
03.2015 - 04.2017
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Sales Associate
Home Depot
06.2016 - 12.2016
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Kept detailed records of daily activities through online customer database.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Sequoia High School
Redwood City, CA05.2011
Skills
- Superior Customer Service
- Conflict De-Escalation
- Crime Prevention Methods
- Report Generation
- Theft Prevention Training
- Risk Analysis Training
- Crisis Intervention Training
- Conflict Resolution Techniques
- Safety and Security
- Report Writing
- File and Records Management
- Interior and Exterior Patrol
- Property Patrol
- Security Guard License
Certification
- Licensed Security Guard - Active Guard Card
- CPR Certified
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer
Command Security Services (Google/NASA)
01.2023 - Current
Incident Commander
Surefox (Google)
09.2021 - 12.2022
Security Officer
First Security Services (Santana Row)
11.2018 - 09.2021
Store Operator
Google Express
05.2017 - 12.2017
Sales Associate
Home Depot
06.2016 - 12.2016
Loss Prevention Security Officer
Ross Dress For Less
03.2015 - 04.2017
High School Diploma -
Sequoia High School
- Licensed Security Guard - Active Guard Card
- CPR Certified
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