Kaleshia Harris
Lexington,KY
Summary
Dynamic with a proven track record at Health First Bluegrass, excelling in patient services and returns processing. Experience in insurance verification and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in EMR and maintaining patient confidentiality, adept at team collaboration and attention to detail. Achieved significant improvements in patient service delivery.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
Health First Bluegrass
01.2023 - Current
- Managing high call volume, prioritizing urgent issues and directing calls and Messages appropriately for optimal resolution.
- Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Assisting patients with Refills and status verifications
- Responded to patient requests for appointments , Messages, and billing.
Returns Processor
Amazon
11.2021 - 09.2022
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Education
High School Diploma -
Bryan Station High School
201 Eastin Rd, Lexington, KY 4050505-2016
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- Problem-Solving
- Team Collaboration
- EMR
- 50 WPM Typing Speed
- Resolving Problems
- Attention to Detail
Languages
English
Timeline
Patient Services Representative
Health First Bluegrass
01.2023 - Current
Returns Processor
Amazon
11.2021 - 09.2022
High School Diploma -
Bryan Station High School
Similar Profiles
Keonna FinleyKeonna Finley
CMA at Health First Bluegrass/ PediatricsCMA at Health First Bluegrass/ Pediatrics
Tara Helton, RNTara Helton, RN
Clinical Support Nurse at Bluegrass Health PartnersClinical Support Nurse at Bluegrass Health Partners
Genevieve DeliraGenevieve Delira
Medical Assistant at Bluegrass Community Health CenterMedical Assistant at Bluegrass Community Health Center
Samuel MaisonSamuel Maison
Facilitator at Activate GamesFacilitator at Activate Games
Jessie HuntingJessie Hunting
Member Service Representative at US Equestrian FederationMember Service Representative at US Equestrian Federation