Kaleshia Harris
Lexington,KY
Summary
Dynamic with a proven track record at Health First Bluegrass, excelling in patient services and returns processing. Experience in insurance verification and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in EMR and maintaining patient confidentiality, adept at team collaboration and attention to detail. Achieved significant improvements in patient service delivery.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
Health First Bluegrass
435 Southland Drive
01.2023 - Current
- Managing high call volume, prioritizing urgent issues and directing calls and Messages appropriately for optimal resolution.
- Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Assisting patients with Refills and status verifications
- Responded to patient requests for appointments , Messages, and billing.
Returns Processor
Amazon
1850 Mercer Road
11.2021 - 09.2022
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Education
High School Diploma -
Bryan Station High School
201 Eastin Rd, Lexington, KY 4050505-2016
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- Problem-Solving
- Team Collaboration
- EMR
- 50 WPM Typing Speed
- Resolving Problems
- Attention to Detail
Languages
English
Timeline
Patient Services Representative
Health First Bluegrass
01.2023 - Current
Returns Processor
Amazon
11.2021 - 09.2022
High School Diploma -
Bryan Station High School
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