Kaletzy Rodriguez
South Lake Tahoe
Summary
- Dynamic and detail-oriented professional, excelling in customer service and team collaboration. Adept at managing high-pressure situations while enhancing guest experiences. Strong multitasking abilities and effective time management skills ensure seamless operations and customer satisfaction in a fast-paced environment. Actively seeking opportunities to gain experience in the medical field
Overview
6
6
years of professional experience
Work History
Host
Kalanis
South Lake Tahoe, CA
12.2022 - Current
- Serve as the first point of contact, creating a welcoming and positive experience for guests
- Manage reservations, seating, and guest flow in a fast-paced environment
- Assist management with additional responsibilities and daily operations
- Support team members by stepping into different roles when needed
- Maintain organization and efficiency during busy shifts
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Cashier
Ameca Bakery
South Lake Tahoe, CA
03.2020 - 04.2022
- Managed cash drawer, ensuring proper cash handling and inventory reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Assisted in maintaining cleanliness and organization of the bakery environment.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
South Lake Tahoe High School
South Lake Tahoe, CAHigh School Diploma - Pursuing AA in Liberal Arts Math & Science
Lake Tahoe Community College
South Lake Tahoe, CA06-2027
Skills
- Team collaboration
- Multitasking proficiency
- Effective time management
- Strong customer service and communication
- Friendly, energetic, and approachable
- Fast learner and adaptable in fast-paced settings
- Organized and detail-oriented
- Team player with leadership support experience
- Phone handling and appointment scheduling
- Adaptable to change
- Telephone reception
- Professional appearance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Kalanis
12.2022 - Current
Cashier
Ameca Bakery
03.2020 - 04.2022
High School Diploma -
South Lake Tahoe High School
High School Diploma - Pursuing AA in Liberal Arts Math & Science
Lake Tahoe Community College