Kaley Conner
Buna,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Manager
Papa John’s Pizza
Buna, TX
09.2022 - 03.2024
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Time management skills.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with industry regulations and company policies.
Pharmacy Technician
CVS Pharmacy
Silsbee, Texas
08.2021 - 09.2022
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Restocked shelves with new supplies of medications as needed.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Received payment from customers and processed credit card transactions when necessary.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
High School Diploma -
Parkview Christian Academy
Sulphur, LA08-2016
Skills
- Policy Implementation
- Key Performance Indicators
- Staff Management
- Performance Evaluations
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Financial Management
Timeline
Manager
Papa John’s Pizza
09.2022 - 03.2024
Pharmacy Technician
CVS Pharmacy
08.2021 - 09.2022
High School Diploma -
Parkview Christian Academy