Kaley Fisher
Port Orange,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Tianos Cucina Italiana
2021.01 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
JB's Fish Camp & Restaurant
2019.03 - 2020.08
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Assistant Manager
JB's Lagoon Adventures
2016.12 - 2019.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL05.2019
Skills
Strong Work Ethic
Cash Handling
Guest Engagement
Safe Food Handling
Cleanliness standards
Menu Memorization
Food Running
High-volume dining
Beverage Preparation
Exceptional customer service
Timeline
Server/Bartender
Tianos Cucina Italiana
2021.01 - Current
Server
JB's Fish Camp & Restaurant
2019.03 - 2020.08
Assistant Manager
JB's Lagoon Adventures
2016.12 - 2019.03
Associate of Arts -
Daytona State College
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