Summary
Overview
Work History
Education
Skills
Skills
Certification
Timeline
Generic

Kaley Friedman

Lighthouse Point,United States

Summary

Committed job seeker with a history of consistently meeting company needs through organized and efficient practices. Skilled in working effectively under pressure and quickly adapting to new situations and challenges in order to enhance the organizational brand.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GenSet Services
12.2022 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • Resolved complex problems by working with other departments to provide solutions that meet customers' needs
  • Developed strong relationships with customers by providing personalized assistance and support
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Hostess

Papas Raw Bar
04.2021 - 08.2022
  • Greeted guest warmly upon arrival, seating them properly
  • Verified reservations and wait times with customers
  • Maintained a clean and organized dinning area
  • Assisted in prepping the restaurant for opening and closing shifts
  • Provided menus to customers and answered questions regarding menu items
  • Ensured compliance with health and safety regulations at all times
  • Demonstrated strong interpersonal skills when interacting with customers
  • Performed light cleaning duties, such as wiping down tables or sweeping floors
  • Resolved any customer complaints or issues quickly and professionally
  • Answered phone inquires to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

High School Diploma -

Marjory Stoneman Douglas High School
Parkland, FL

Skills

Hostess:

- Great Hospitality, positive and welcoming

- Reservations Management

- Positive and Professional

- Table Bussing

- Dining Customer Service

- Guest Seating

- High-Volume Dining

- Takeout Order Processing

Customer Service Representative:

- Scheduling

- Call Management

- Data Collection

- Account Updating

- Paperwork Processing

- Critical Thinking

Skills

Reservations Management, Positive and Professional, Table Bussing, Dining Customer Service, Guest Seating, High-Volume Dining, Takeout Order Processing, Scheduling, Call Management, Data Collection, Account Updating, Paperwork Processing, Critical Thinking, Reliable, Meal and Snack Preparation, Behavior Management Techniques, Activity Planning, First Aid and CPR Certified, Professional Babysitter

Certification

CPR & AED Certified

Timeline

Customer Service Representative

GenSet Services
12.2022 - 11.2023

Hostess

Papas Raw Bar
04.2021 - 08.2022

High School Diploma -

Marjory Stoneman Douglas High School

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Kaley Friedman