Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kaley Hawkins

Zionsville,Indiana

Overview

3
3
years of professional experience

Work History

Fulfillment Team Lead

Lowe's
06.2021 - Current
  • Supervise fulfillment operations (fulfilling online orders, locker pickup management, curbside pickup, in-store pickup, deliveries, and installations)
  • Fulfill more than 120 orders weekly
  • Monitor key performance metrics to identify areas of opportunity
  • Implement new procedures to streamline processes and improve operational efficiency
  • Train and manage a team of six associates on maintaining operational excellence and ensure exceptional customer service is delivered to each customer by utilizing SMART customer service etiquette
  • Ensure inventory accuracy to meet customer demand
  • Safety Team | Shrink Committee

Restaurant Server

Stookey's Restaurant
07.2020 - 03.2021
  • Memorized a menu of over 50 menu items with changing specials and seasonal items
  • Adhered to health, safety, sanitation, and alcohol handling policies
  • Effectively communicated the patron's desires to the kitchen staff and ensured customer satisfaction with their choices
  • Maintained dining room ambiance and enthusiam with patrons
  • Maintained efficiency and accuracy when serving many parties at once.

Education

Bachelor of Science - Health Sciences

Indiana University
Indianapolis, IN
05.2024

Skills

  • Tenacious Work Ethic
  • Mentoring
  • Team Collaboration
  • Operations Management
  • Problem-Solving
  • Microsoft Office
  • Customer Engagement
  • Workplace Safety
  • Procedure Enhancement

Accomplishments

  • Dean's List - All Attended Semesters Indiana University Indianapolis

Timeline

Fulfillment Team Lead

Lowe's
06.2021 - Current

Restaurant Server

Stookey's Restaurant
07.2020 - 03.2021

Bachelor of Science - Health Sciences

Indiana University

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Kaley Hawkins