Nicholas Dunning

• Directed and supervised team of ~70 to provide a seamless pickup and delivery experience while driving metrics above and beyond quotas.
• Maintained a clean and organized workspace adhering to all safety standards and identified ways to optimize it for maximum efficiency.
• Responsible for team management and development, and training on all processes and safety procedures.
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• Managed a team of ~50 associates to provide a clean, fast, and friendly checkout experience.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Managed efficient cash register operations and completed daily accounting tasks and research.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Went above and beyond company expectations by building an incredible work ethic, often took on managerial duties such as organizing the team, ensuring efficiency of the department, and resolving all customer complaints and order issues.

Responsible for picking customer's orders , consistently exceeding quotas and metric goals, while maintaining safety and quality standards.

Responsible for providing a fast and friendly pickup experience.