Crystal Ponce
Sunrise,Fl
Summary
Extremely motivated to constantly develop my skills. I am confident in my ability in management. Experienced Manager with extensive knowledge and background in recruiting, training, mentoring, coaching, and developing staff in large consumer-focused operations.
Overview
17
17
years of professional experience
Work History
DIGITAL TEAM LEAD
Walmart
01.2020 - Current
- Monitor all-new product is processed correctly
- Train new team members by relaying information on company procedures and safety requirements.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coach team members in techniques necessary to complete job tasks.
- Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborate with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increase customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Manage schedules, accepted time off requests and found coverage for short shifts.
- Establish clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Manage over 30 workers at a time.
SURGERY MANAGER
Norton Heathcare.
03.2019 - 01.2020
- Handled the company's clients ( Calls and Scheduling)
- Official translator
- Monitored ongoing appointments
- Prepared prospective clients and turn them to new patients
STORE MANAGER
Dunkin Donuts.
01.2018 - 08.2018
- Reviewed staff schedules for employees and issued assignments based on customer needs.
- Trained & mentored agents to adopt new sales practices to increase customer service scores by 12%
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
ASSISTANT STORE MANAGER
Walmart
08.2014 - 01.2018
- Complied with all safety regulations, maintain clean/orderly work areas, and adhere to company OSHA safety guidelines at all times.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Continuously shifted new and hot items to endcaps to increase impulse buying and overall sales in my department by 10%
- Worked directly with vendors and increased sales in my departments by 36.5%.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
ZONE MERCHANDISE MANAGER
Walmart
11.2007 - 08.2014
- Proficiently created and implemented the procedures for staff recruitment, training, and development.
- Promoted After 1.5 years
- Managing Professional
Education
BACHELOR OF SCIENCE , MAJOR CRIMINAL JUSTICE -
Keiser University
Pembroke Pines, FL01.2020
HIGH SCHOOL DIPLOMA -
North Miami Beach Senior
North Miami Beach, FL01.2006
Skills
- Budgeting
- Inventory
- Management
- Customer Service
- Scheduling
- Recruiting / Hiring
- Decision-Making
- Loss Prevention
- Risk Management
- Reliable and professional
- Organized
- Time management
- Team player
- Fast learner
- Motivated
- Coaching and Mentoring
- Quality Control
- Schedule Management
- Complaint resolution
- Operations Management
- Diversity and Inclusion
- Regulatory Compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
DIGITAL TEAM LEAD
Walmart
01.2020 - Current
SURGERY MANAGER
Norton Heathcare.
03.2019 - 01.2020
STORE MANAGER
Dunkin Donuts.
01.2018 - 08.2018
ASSISTANT STORE MANAGER
Walmart
08.2014 - 01.2018
ZONE MERCHANDISE MANAGER
Walmart
11.2007 - 08.2014
BACHELOR OF SCIENCE , MAJOR CRIMINAL JUSTICE -
Keiser University
HIGH SCHOOL DIPLOMA -
North Miami Beach Senior
Similar Profiles
Brittany TatumBrittany Tatum
Operations & Asset Protection Leader at WalmartOperations & Asset Protection Leader at Walmart
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Theresa BenderTheresa Bender
Medical Coding Student at Florida International UniversityMedical Coding Student at Florida International University