Summary
Overview
Work History
Education
Skills
Timeline
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Kaley Lopez

Coos Bay,OR

Summary

My background in customer service has equipped me with the skills to provide exceptional support and maintain a welcoming environment. I have a proven ability to engage with guests, ensuring they feel valued and attended to, which translates seamlessly into fostering a positive gym atmosphere. My experience in keeping spaces clean and organized in fast paced settings ensures I can maintain the gym's standards of hygiene and order. Additionally, my aptitude for multitasking and problem solving will allow me to manage member services efficiently. With an upbeat attitude and a passion for health and fitness, I am eager to contribute to the Planet Fitness team and help members achieve their fitness goals.

Overview

4
4
years of professional experience

Work History

Personal Shopper & Delivery Driver

Instacart
06.2020 - Current
  • Shop for a variety of items according to customer orders, ranging from small to large batches
  • Communicate with customers and respond to special requests while shopping
  • Provide the most suitable replacement when an item is out of stock, keeping price, size, flavor, etc
  • In mind for the customer
  • Regularly and responsibly handle customer service complaints and resolve them with complete customer satisfaction
  • Coordinate delivery of large orders with various destinations and locations, and plan efficient delivery routes
  • Comply with State alcohol laws and Company policy when delivering orders that included alcohol.

Team Member

Shake Shack
08.2021 - 12.2022
  • Ensured optimal guest experience by serving orders, fulfilling customer requests, and promptly removing dinnerware with a positive attitude
  • Maintained high standards of food quality and safety guidelines through preparedness and course of action
  • Communicated with peers and rotated through a series of different stations based on team needs
  • Assisted newly hired team members by explaining company procedures and requirements
  • Maintained excellent levels of workplace cleanliness and hygiene to enhance safety and productivity, using methods such as FIFO
  • Perform prep work such as washing, peeling, chopping, and marinating
  • Lifting and transporting heavy boxes on a daily basis, ensuring their secure handling without compromise, consistently demonstrating physical dexterity and attention to safety
  • Acquire orders with allergies and properly follow food safety protocol.

Sales Associate

Kohl's Department Store
10.2020 - 08.2021
  • Answer customer questions and advise guests on merchandise in-store such as current promotions or new items, ensuring quality hospitality
  • Itemize and total guest merchandise selection at the checkout counter using the register and accurately count cash or charge cards for purchases
  • Frequently assuring customer satisfaction and relatability by engaging in topics of interests or friendly banter
  • Answered incoming telephone calls to provide store, products, and service information
  • Return or exchange items for customers, certifying that it is the correct product and price
  • Quality organization and vigilance in handling premium jewelry
  • Stock and replenish shelves, racks, and cases with new or transferred merchandise.

Education

High School Diploma -

Opportunities For Learning
Cudahy, CA
10.2021

Skills

  • Consistently provide outstanding and friendly customer service
  • Ability to work efficiently, under pressure in a fast-paced setting
  • Continuous and rapid development in new or different environments
  • Assess customer needs and interests in order to best recommend suitable items
  • Two years of POS experience and cash-handling accuracy
  • Promote exclusive member deals
  • Attention to detail
  • Planning and organization accuracy

Timeline

Team Member

Shake Shack
08.2021 - 12.2022

Sales Associate

Kohl's Department Store
10.2020 - 08.2021

Personal Shopper & Delivery Driver

Instacart
06.2020 - Current

High School Diploma -

Opportunities For Learning

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Kaley Lopez