Kaley Velazquez
San Diego ,CA
Summary
Dynamic professional with a proven track record at SeaWorld Parks & Resorts, excelling in customer service and equipment operation. Skilled in enhancing guest experiences and safety, demonstrated through efficient team training and emergency procedures. Adept at problem-solving and fostering positive guest relations, showcasing a strong work ethic and a positive attitude.
Overview
4
4
years of professional experience
Work History
Ride Operator
SeaWorld Parks & Resorts
02.2024 - 11.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
CNA
Brighton Place San Diego
07.2022 - 02.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Sales Associate
Q Luv
03.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma - Nursing Education
Hshmc
City Heights05.2021
Skills
- Customer service
- Equipment operation
- Safety monitoring
- Emergency evacuation procedures
- First aid training
- Team Training
- Hospitality and accommodation
- Time management
- Strong work ethic
- Issue resolution
- Conflict management
- Problem-solving
- Positive attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ride Operator
SeaWorld Parks & Resorts
02.2024 - 11.2024
CNA
Brighton Place San Diego
07.2022 - 02.2023
Sales Associate
Q Luv
03.2021 - 11.2021
High School Diploma - Nursing Education
Hshmc
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