Kaleya Ward
Grand Prairie
Summary
Compassionate and reliable professional with a strong background in both healthcare and customer service. Experienced as a Medical Assistant and Phlebotomist providing attentive patient care, and as a Customer Care Advocate delivering empathetic, solutions-focused support. Recognized for remaining calm under pressure, thriving in overnight shifts, and adapting quickly to new roles and responsibilities. Known for accuracy, multitasking, and a dedication to creating positive experiences for patients and customers .
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
Work History
Customer Service Representative Manager
FH Cann associates
New Hampshire
11.2024 - 09.2025
- Utilized CRM systems to track customer requests and feedback.
- Handled escalated calls, ensuring customer satisfaction through effective communication.
- Provided technical support to customers who needed assistance navigating our website or using our products and services.
- Assisted customers with inquiries via phone and online chat.
- Trained team members on customer service protocols and best practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
Medical Assistant /Laboratory Phlebotomist
Baylor Scott & White Hospital
Irving
06.2024 - 11.2024
- Assisted physicians with patient examinations and medical procedures.
- Recorded patient histories and vital signs accurately in electronic systems.
- Scheduled patient appointments and managed physician calendars efficiently.
- Collaborated with nursing staff to ensure smooth workflow in clinics.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Customer Service Representative
Lowe’s home improvement
Albuquerque
12.2023 - 10.2024
- Maintained organized records of customer feedback and requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Science - Nursing
South College
Knoxville, TN 06.2025 - 09.2025
Uplift Luna Prepatory
Dallas, TxSkills
- Patient care
- Medical terminology
- Electronic health records
- Team collaboration
- Customer service
- Remote office availability
- CRM software
Timeline
Associate of Science - Nursing
South College
06.2025 - 09.2025
Customer Service Representative Manager
FH Cann associates
11.2024 - 09.2025
Medical Assistant /Laboratory Phlebotomist
Baylor Scott & White Hospital
06.2024 - 11.2024
Customer Service Representative
Lowe’s home improvement
12.2023 - 10.2024
Uplift Luna Prepatory