Kaleyana Bankhead

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.

• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Provided exceptional service to high volume of daily customers.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Ensured quality service to up to 55 quest per night with no mistakes

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Took orders from customers accurately and in a timely manner.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.