Summary
Overview
Work History
Skills
Timeline
Generic

Kali Aman

Sebring,FL

Summary

Hardworking professional with experience in Call centers, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Very dependable and has Demonstrated the ability to prioritize tasks and meet deadlines.

Thorough team player with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ttec Government Solutions
11.2024 - Current
  • Performed excellent customer service, Concerning Billing/ Payments etc. Collecting debt.
  • Determined charges for service requested and arranged for billing. Managing about 10 outbound calls a hour per shift.
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
  • Provided excellent customer service by responding promptly to customer complaints and questions in a professional manner.

Image Review Clerk

Ttec Government Solutions
10.2021 - 11.2024
  • I would carefully review Images of Traffic violations for the state of texas and Bill customers by inputting data entering the License plate number and state- Toll Images
  • Met or exceeded performance I would have to input the correct information that goes with each account. Every Image captured of the vehicle License plate must match up precisely to the customers account/ Vehicle.
  • Reviewing Toll images of the vehicle at a very fast paced to keep up with metrics is a must for this position very detail orientated. Speed is a must with repetitive work.
  • Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.

Enterprise Roadside Assistant

Fanueil
01.2021 - 07.2021
  • My shift would consist of Accepting Inbound calls for Enterprise Roadside assisting customers to safety and putting vehicles back on the road.
  • Demonstrated strong problem-solving capabilities when dealing with difficult or challenging tasks.
  • Troubleshoot steps with customers about the vehicle for non Emergency calls before sending out dispatch.
  • Empathy is a must for this job, Taking the time to really be there for a customer in need and just really understanding that call as if you were in the customers situation.
  • Utilized excellent customer service skills while assisting customers with their needs in a stressful setting.

Lead Housekeeper Supervisor

Seven Sebring Raceway
06.2020 - 01.2021
  • Trained new employees on duties and responsibilities of department.
  • Maintained assigned areas to the highest standards of cleanliness and organization.
  • Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
  • Performed and assisted with cleaning duties as necessary.
  • Maintained accurate records of inventory, supplies and personnel performance reviews.
  • Inventoried stock to verify available supplies and equipment in adequate amounts.
  • Performed regular inspections if guest rooms and public areas to ensure cleanliness.

Environmental Services Housekeeper

Sarasota Memorial Hospital
01.2020 - 04.2020
  • Sanitized and cleaned assigned areas using the proper infection control procedures.
  • Cleaned and sanitized patients rooms about 10- 20 rooms a day. Restrooms, lobbies, hallways, breakrooms and other public areas.
  • Efficiently managed time to ensure completion of multiple tasks within established deadlines.
  • Ensured that all public spaces were well maintained at all times throughout shift hours
  • Collaborated with staff members to coordinate tasks and ensure that all areas were cleaned on schedule
  • Followed safety protocols for handling hazardous materials such as biohazardous waste.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call management
  • Data analytics

Timeline

Customer Service Representative

Ttec Government Solutions
11.2024 - Current

Image Review Clerk

Ttec Government Solutions
10.2021 - 11.2024

Enterprise Roadside Assistant

Fanueil
01.2021 - 07.2021

Lead Housekeeper Supervisor

Seven Sebring Raceway
06.2020 - 01.2021

Environmental Services Housekeeper

Sarasota Memorial Hospital
01.2020 - 04.2020

Similar Profiles

CREATE PROFILE
Kali Aman