Kali Barnhill
San Antonio,TX
Summary
Dynamic and results-driven Patient Care Representative at Health Texas Medical Group, adept at enhancing patient satisfaction through effective scheduling and conflict resolution. Proven ability to manage high call volumes while maintaining professionalism and confidentiality, contributing to streamlined operations and improved patient experiences. Strong organizational skills and active listening ensure exceptional service delivery.
Developed strong interpersonal and communication skills in healthcare setting, looking to transition into new field. Skilled in managing patient interactions and administrative duties, ensuring accurate and efficient service. Ready to bring customer-centered approach and organizational abilities to new professional challenge.
Overview
4
4
years of professional experience
Work History
Patient Care Representative
Health Texas Medical Group
San Antonio, TX
07.2024 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Event Staff Supervisor
YMCA of the Rockies - Snow Mountain Ranch
Granby, CO
08.2023 - 03.2024
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Improved customer satisfaction by addressing concerns and resolving issues promptly.
- Managed event staff to ensure timely setup, execution, and breakdown of events.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
Customer Service Representative
GEICO
Indianapolis, IN
03.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
The Academy of Science And Entrepreneurship
Indianapolis, IN05.2020
Skills
- Organizational skills
- Multitasking
- Verbal and written communication
- Scheduling appointments
- Documentation
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Professional telephone demeanor
Timeline
Patient Care Representative
Health Texas Medical Group
07.2024 - Current
Event Staff Supervisor
YMCA of the Rockies - Snow Mountain Ranch
08.2023 - 03.2024
Customer Service Representative
GEICO
03.2022 - 08.2022
The Academy of Science And Entrepreneurship