Kali Chapman
Salt Lake City
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Operations Associate
Sephora
Riverton
01.2025 - Current
- Unloading shipments, restocking shelves, cycle counting, processing damaged products, and maintaining stock accuracy
- Setting up new product displays, updating signage, changing price tags, and ensuring the store reflects brand standards
- Welcome clients, offer personalized consultations, and build strong relationships
- Suggest and demonstrate products, upselling and matching needs to drive sales
Esthetician/Receptionist
Gaze Lash and Brow Bar
Arden
07.2022 - 12.2024
- Deliver expert lash and brow services, enhancing client satisfaction with precise techniques.
- Boost client retention through personalized beauty treatments and consultations.
- Resolve client concerns promptly, ensuring high satisfaction and repeat business.
- Contribute to salon's reputation by maintaining high service standards.
Hostess/Trainer
Yard House
Greenville
09.2021 - 01.2023
- Managed guest interactions, enhancing satisfaction and fostering repeat visits.
- Trained new staff, improving service efficiency and team collaboration.
- Handled calls efficiently, ensuring clear communication and timely responses.
Sales Floor Team Lead
Michaels
Simpsonville
10.2018 - 09.2021
- Led customer service to enhance guest satisfaction and loyalty.
- Streamlined stocking and shipment processes, improving inventory accuracy.
- Managed cash and credit transactions, ensuring financial accuracy.
- Coordinated communication, enhancing team collaboration.
Education
Certificate - Esthetics
Greenville Technical College
Greenville, SCHigh school or equivalent -
Skills
- Serving
- Food handling
- Sales
- Leadership
- Guest services
- Training & development
- Customer service
- Teamwork
- Front Desk
- POS
Certification
- CPR Certification
Languages
English
Work Authorization
Authorized to work in the US for any employer
Timeline
Operations Associate
Sephora
01.2025 - Current
Esthetician/Receptionist
Gaze Lash and Brow Bar
07.2022 - 12.2024
Hostess/Trainer
Yard House
09.2021 - 01.2023
Sales Floor Team Lead
Michaels
10.2018 - 09.2021
Certificate - Esthetics
Greenville Technical College