Kali Cook
Lacey,WA
Summary
Dynamic Surgical Coordinator at Olympia Orthopedic Associates with expertise in insurance verification and patient coordination. Proven ability to enhance surgical team communication and maintain HIPAA compliance while managing high-volume caseloads. Recognized for professionalism and attention to detail, ensuring seamless scheduling and documentation for optimal patient care.
Overview
10
10
years of professional experience
Work History
Surgical Coordinator
Olympia Orthopedic Associates
04.2024 - Current
- Efficiently managed high volume caseloads for two neurosurgeon providers while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Spoke with patients about medical their medical history to see if a medical clearance would need to be obtained
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Updated daily operating room calendars with accurate appointment schedules.
- Put together appeals for surgical denials
- Submitted for surgical authorization through patients insurance
- Knowledgeable with epic, infix, athena, and labcorp systems
Dental Assistant
HAWKS PRAIRIE PEDIATRIC DENTIST
06.2023 - 11.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Cleaned pediatric patients teeth prior to the dentist checking for any cavities
- Maintained my own patient column daily
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Health Coordinator
GNC
06.2019 - 07.2022
- Strengthened relationships with local businesses by partnering on wellness initiatives, boosting community health awareness efforts.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Educated customers on what supplement is the healthiest to reach there goals
- Maintained cash count, and store goals at the end of the day
- Worked well in a team setting, providing support and guidance.
Specimen Processor
Cape Fear Valley Medical Center
04.2015 - 06.2017
- Followed safety protocols while handling hazardous materials.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
- Close patient contact for inpatient,and outpatient patients
- Performed daily venipuncture, and blood cultures
- Preceptor for FTCC phlebotomy students
- Input results into labcorp
Education
No Degree - DENTAL ASSISTANT
OLYMPIA DENTAL ASSISTANT SCHOOL
OLYMPIA WA 10-2022
No Degree - PHLEBOTOMY
Fayetteville Technical Community College
Fayetteville, NC07-2017
High School Diploma -
KATY HIGH SCHOOL
Katy, TX05-2007
Skills
- Effective verbal communication
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
Timeline
Surgical Coordinator
Olympia Orthopedic Associates
04.2024 - Current
Dental Assistant
HAWKS PRAIRIE PEDIATRIC DENTIST
06.2023 - 11.2023
Health Coordinator
GNC
06.2019 - 07.2022
Specimen Processor
Cape Fear Valley Medical Center
04.2015 - 06.2017
No Degree - DENTAL ASSISTANT
OLYMPIA DENTAL ASSISTANT SCHOOL
No Degree - PHLEBOTOMY
Fayetteville Technical Community College
High School Diploma -
KATY HIGH SCHOOL
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