Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Di Cola

Fair Lawn,NJ

Summary

Experienced Insurance Verification Specialist with a strong ability to build patient connections and maintain data accuracy. Skilled in handling administrative duties, effectively communicating with patients, and managing surgical supplies. Highly regarded as a collaborative team member who easily adapts to changing demands while consistently achieving results. Recognized for reliability and resourcefulness in fast-paced medical settings, ensuring smooth operations.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Surgical Coordinator

Summit Health
07.2021 - Current
  • Coordinated and scheduled over 650+ Urological Robotic Surgeries for 2024 with a less than .01% cancellation rate
  • Generating over $16,250,000 in revenue
  • Communicated and provided pre-operative instructions and answered questions and concerns
  • Scheduled appropriate pre-operative clearance appointments
  • Ensured all necessary paperwork and documentation is completed accurately, thoroughly, and timely
  • Maintained Patient records
  • Verified insurance coverage and obtained authorization if required
  • Interacted with outside vendors / contracted services as needed
  • Arranged for specialty equipment/ services as needed
  • Completed & filed disability documentation

Insurance Verification Specialist

Hackensack University Medical Center
08.2014 - 07.2021
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Resolved denied insurance claims to ensure our facility is paid and no insurance claims are denied
  • Accurately input all patient and insurance information into the company’s computer system Epic
  • Excellent insurance document organization and interpretation skills
  • Reviewed 325+ patient cases per week and verified insurance coverage information
  • Posted payments to accounts and maintained records which maximized hospital revenue
  • Determined appropriateness of payers to protect organization and minimize risk
  • Verified patient information by analyzing existing evidence on file
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Senior Charge Reservationist

Hackensack University Medical Center
01.1997 - 08.2014
  • Directed the daily activities of 7 full time employees in the Surgical Patient Scheduling Department
  • Worked with the Director of the Admission Services Center during the transition periods for the expansion of the Hackensack University Medical Center North at Pascack Valley Campus and the Admissions Services Center locations
  • Assigned and adjusted employee workload consistent with the standards of daily productivity
  • Maintained a successful workflow and productive environment while working in a high volume, high stress environment
  • Created a monthly schedule for staff
  • Developed and maintained process manual for the staff to use daily
  • Generated surgical bookings and pre-admission testing appointments
  • Interviewed, trained, mentored, and evaluated all new staff

Education

Business Management -

Bloomsburg University of Pennsylvania
Bloomsburg, PA

Skills

  • Authorization Processing Expertise
  • Proficient in Medical Vocabulary
  • Data Verification Expertise
  • Workflow Improvement
  • Workflow Optimization Expertise
  • Strong Organizational Skills
  • Insurance Verification Proficiency
  • Cross-Functional Collaboration
  • Strategic Relationship Management
  • Strategic Communications
  • Service Excellence
  • Effective Time Management
  • Clear Verbal and Written Communication
  • Insurance Eligibility Verification
  • Ethical Professional Conduct
  • Patient Management
  • Patient Care Coordination Experience
  • Efficient Data Input
  • Proactive Approach
  • Surgical Preparation Expertise

Certification

Computer Applications, Epic, Opt Time, Cadence, Prelude, Microsoft Office, Provider Flow, RASI, PowerPoint, Outlook

Timeline

Surgical Coordinator

Summit Health
07.2021 - Current

Insurance Verification Specialist

Hackensack University Medical Center
08.2014 - 07.2021

Senior Charge Reservationist

Hackensack University Medical Center
01.1997 - 08.2014

Business Management -

Bloomsburg University of Pennsylvania

Similar Profiles

CREATE PROFILE
Christine Di Cola