Kali Devlin
Saint Augustine,FL
Summary
I would describe myself as an eager and experienced front of house employee as well as manager. Consistently organized and willing to solve challenges. I am passionate about things such as traveling, animals, drawing, and quality time with peers. I have worked for my family's business going on 5 years now. Working with many different coworkers and customers has taught me many things I consider to be transferable skills such as customer relations, problem-solving, organization, etc. Being a vegan, my love for animals has been a cornerstone of my daily life for 8 years now. Cherishing life outside of people has been and continues to be a very important moral I live by. I am looking to extend the skills I have learned in addition to the appreciation I have for animals into a career.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Mojos Tacos
03.2022 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Created weekly employee work schedules with employee considerations in mind.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Coordinated with catering staff to deliver food services for special events and functions.
Front of House Employee
Mojos Tacos
04.2018 - 03.2022
- Established welcoming atmosphere by greeting each guest with kind approaches.
- Helped guests complete purchases of store items with effective communication of store offerings.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Operated multi-line telephone call system to complete over 100 store orders daily, resolve conflict, and if needed transfer callers to management effectively.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
GED -
Florida Virtual School Flex 9-12
St. Augustine, FL10.2022
Skills
- Staff Management
- Teamwork and Collaboration
- Quality Standards
- Customer Relations
- Problem-Solving
- Time Management
- Organization
- Problem-Solving
- Training and mentoring
Timeline
Front of House Manager
Mojos Tacos
03.2022 - Current
Front of House Employee
Mojos Tacos
04.2018 - 03.2022
GED -
Florida Virtual School Flex 9-12
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