Kali Dewell
St. Petersburg,FL
Summary
Dedicated service industry professional with extensive experience in hospitality, event coordination, and retail operations. Proven ability to enhance customer experiences while managing high-volume settings, resulting in increased revenue through effective promotions and upselling strategies. Expertise in inventory management and staff training, coupled with logistical coordination and a passion for fostering community connections and delivering excellence in service.
Overview
3
3
years of professional experience
Work History
Bartender | Server | Social Media Coordinator
Jerry Allen’s
Wrightsville Beach, NC
06.2024 - 12.2024
- Managed cash transactions and balanced the register, ensuring proper cash handling
- Operated bar and floor duties, including taking orders, mixing drinks, and maintaining workspace organization and cleanliness
- Developed and executed a content strategy for social media platforms (Instagram, Facebook, TikTok), increasing engagement and driving awareness of events, promotions, and daily specials
Bartender | Social Media Coordinator
Jimmy’s
Wrightsville Beach, NC
01.2024 - 12.2024
- Provided high-quality bartending services in a fast-paced, high-volume beach environment, creating cocktails and serving drinks while maintaining exceptional customer service
- Built rapport with customers, upselling drinks and specials to increase revenue and ensure repeat business
- Created visually engaging content including photos, videos, and stories to maintain a consistent and appealing brand presence across social media
- Assisted in organizing and coordinating the annual community bike drive, which provided bicycles to underprivileged children during the Christmas season
Store Manager & Supply Chain Operator
Double Header; Jimmy’s LLC
Wrightsville Beach, NC
08.2023 - 12.2024
- Played a key role in the successful opening of a new retail store, contributing to business setup, inventory management, and establishing operational workflows
- Managed all aspects of store operations, including employee training and scheduling, customer service, sales, and social media management, ensuring smooth daily operations
- Oversaw inventory management, tracked stock levels, coordinated reordering, and maintained relationships with vendors to ensure timely supply of products
Client Service Coordinator
AdAction Interactive
Denver, USA
12.2022 - 08.2023
- Company Overview: Remote, Denver, CO
- Developed and executed mobile app engagement and acquisition campaigns, utilizing customer incentives and contests to drive user interaction and growth
- Designed and launched both free and paid social media campaigns to promote mobile app downloads across platforms such as the Apple App Store and Google Play
- Analyzed traffic data from multiple datasets to generate detailed reports, providing actionable insights to optimize performance and improve key performance indicators (KPIs)
- Remote, Denver, CO
Sales Operations Coordinator
AdAction Interactive
Denver, USA
06.2022 - 08.2023
- Company Overview: Remote, Denver, CO
- Led and managed a sales team of 4 across two locations (Denver and the United Kingdom), fostering cross-functional collaboration with clients and contributing to the development of effective paid digital marketing strategies
- Troubleshot and resolved issues reported by the sales team, identifying root causes and addressing internal operational or systematic challenges to ensure smooth workflow
- Oversaw invoicing for approximately 40 accounts, maintaining detailed invoicing logs, approving credit terms, and working closely with the accounting department to collect overdue accounts
- Remote, Denver, CO
Education
Bachelor of Science - Business Administration, Supply Chain Management, Marketing, International Business
Appalachian State University
Boone, NC05.2022
Skills
- Salesforce CRM Experience
- Clover System Optimization
- Service Excellence
- Inventory Coordination
- Steadfast Reliability
- Proficient in Marketing and Sales
Timeline
Bartender | Server | Social Media Coordinator
Jerry Allen’s
06.2024 - 12.2024
Bartender | Social Media Coordinator
Jimmy’s
01.2024 - 12.2024
Store Manager & Supply Chain Operator
Double Header; Jimmy’s LLC
08.2023 - 12.2024
Client Service Coordinator
AdAction Interactive
12.2022 - 08.2023
Sales Operations Coordinator
AdAction Interactive
06.2022 - 08.2023
Bachelor of Science - Business Administration, Supply Chain Management, Marketing, International Business
Appalachian State University
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