Kali Gonzales
Laning,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Case Specialist/Call Center Representative
Neogen
Lansing, MI
08.2022 - Current
- Monitored progress of cases by obtaining regular updates from clients, providers, and other relevant parties.
- Maintained detailed records of all case activities using appropriate software systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Call Center Representative
Abacus Staffing
Lansing, MI
08.2023 - 11.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Call Center Representative
Healthy Smiles Dental Care, Sc
Lanisng, MI
01.2022 - 08.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Operations Manager
Clean Investments
Lansing, MI
11.2015 - 01012022
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Timeline
Call Center Representative
Abacus Staffing
08.2023 - 11.2023
Case Specialist/Call Center Representative
Neogen
08.2022 - Current
Call Center Representative
Healthy Smiles Dental Care, Sc
01.2022 - 08.2022
Operations Manager
Clean Investments
11.2015 - 01012022
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