Kali Mims
Aurora,CO
Summary
Hospitality Manager with experience in both restaurant and hotel operations, known for hands-on leadership, strong work ethic, and excellent guest service. Skilled in team supervision, scheduling, conflict resolution, and maintaining smooth, high-volume operations.
Overview
9
9
years of professional experience
Work History
Floor Manager
FLIK Hospitality Group
Denver, CO
03.2025 - Current
- Supervised daily restaurant operations to ensure smooth service flow, consistent food quality, and overall operational efficiency.
- Oversaw all guest service interactions, ensuring prompt, courteous service and stepping in for table touches and guest recovery when needed.
- Ensured compliance with all health, safety, and sanitation regulations through routine checks, staff training, and enforcement of restaurant standards.
- Coordinated closely with BOH staff to maintain timely food preparation, proper ticket pacing, and quality control during high-volume periods.
- Assisted with budgeting functions by monitoring labor, controlling expenses, and optimizing resource allocation to support profitability goals.
Restaurant Manager
Nolia Restaurant
Centennial, CO
11.2023 - 08.2025
- Led daily floor operations with table touches, guest recovery, and coaching for service recovery.
- Managed all FOH operations for a busy restaurant, supervising & scheduling a 12-person service/bartender team.
- Trained & onboarded all new FOH staff, improving service standards and team performance.
- Coordinated catering & events, handling staffing, timelines, menu planning, and customer communication.
- Assisted with inventory, ordering, and vendor communication to maintain par levels and minimize waste.
Front Office Manager
Hilton Garden Inn Hotel
Denver, CO
06.2023 - 04.2024
- Utilized PMS software (OnQ, Fosse) to manage reservations, room inventory, guest profiles, payment methods, and special requests.
- Conducted daily audits of VIP arrivals, group blocks, room allocations, and special amenities to ensure accurate preparation and service delivery.
- Implemented service procedures and SOPs to enhance check-in efficiency, reduce errors, and strengthen communication between departments.
- Supervised, scheduled, and trained a team of front desk agents, night auditors, and lobby staff to maintain high service standards and brand consistency.
- Oversaw cashiering functions, folio accuracy, billing adjustments, refunds, and nightly reconciliation to ensure financial accuracy.
Front Desk Agent → Front Office Supervisor
Residence Inn by Marriott
Denver, CO
08.2022 - 06.2023
- Led, trained, and coached front desk agents to deliver exceptional hospitality and maintain brand service standards.
- Balanced the front desk schedule, optimized staffing levels, and coordinated shift coverage during high-demand periods.
- Conducted daily audits of reservations, VIP arrivals, group blocks, and special requests to ensure accuracy and proper preparation.
- Handled escalated guest issues with professionalism and empathy, providing quick resolutions to ensure guest satisfaction and loyalty.
- Oversaw cashiering duties, processed payments, verified folios, and ensured accurate financial reporting at shift end.
Cryptologic Technician Collection
U.S. Navy
Everett, WA
11.2016 - 08.2022
- Cryptologic Technicians Collection (CTRs), serve as experts in intercepting signals of all types. Their responsibilities include:
- Analyzing and reporting on communication signals using state-of-the-art computers, specialized computer-assisted communications equipment, video display terminals and electronic/magnetic tape recorders
- Exploiting signals of interest to identify, locate and report worldwide threats
- Providing tactical and strategic signals intelligence, technical guidance and information warfare support to surface, subsurface, air and special warfare units
Education
High School Diploma - General Studies
Crestview High School
Crestview, FL05.2016
Skills
Leadership Team Training Operations Management Scheduling Guest Recovery Conflict Resolution Performance Coaching Inventory Control Event Coordination Customer Service Time Management
Timeline
Floor Manager
FLIK Hospitality Group
03.2025 - Current
Restaurant Manager
Nolia Restaurant
11.2023 - 08.2025
Front Office Manager
Hilton Garden Inn Hotel
06.2023 - 04.2024
Front Desk Agent → Front Office Supervisor
Residence Inn by Marriott
08.2022 - 06.2023
Cryptologic Technician Collection
U.S. Navy
11.2016 - 08.2022
High School Diploma - General Studies
Crestview High School