Kali Neal
Menifee,California
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Sales Specialist
Michael's Arts and Crafts
Menifee, CA
06.2012 - Current
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints Monitor sales activities to ensure that customers receive satisfactory service and quality goods.Bundled and labeled merchandise to designated area according to established procedures and deadlines.Operate various types of equipment, such as computer scanning equipment, and bar-code sortersMaintain work records and plans weekly work schedule and monitors a monthly inventory check.
Public Service Worker- Weddings and Special Events
Riverside County Parks
Jurupa Valley, CA
08.2014 - 03.2015
Perform basic clerical support activities including data entry, filing and reception; from forms or documents
Access computerized files to obtain or update information
Answer high volume phone calls and provide appropriate assistance such as directions, property events or promotions.
Assigned reservation based on availability and guest preference.
Provide information to visitors concerning facilities, services, and Park & Recreation rules/regulations.
Collect and account for district facility fees.Managed quality communication, customer support and product representation for each client.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Office Intern
UCSB Athletic Ticket Office
Santa Barbara, CA
08.2011 - 06.2013
Provide information and directions to guests and assist with problems and issues that may arise for a guestControl ticket access points throughout the venueCreating weekly schedulesManaging online ticket sales and making sure they are received by appropriate partyAnswering incoming phone calls and providing information about upcoming events, directions, and ticket pricingOrganized weekly sales reports for the sales department to track product success.Maintain filing game schedule filesMaintain filing money receipts
Education
Bachelor of Arts - Sociology
University of California Santa Barbara
Santa Barbara, CA2013
Skills
- Strong organizational skills
- Active listening skills
- Customer service expert
- Excellent interpersonal relations and development
- Energetic work attitude
- Proficient in MS Office, Powerpoint and Excel
- Sharp problem solver
- Administration and Office Management
Timeline
Public Service Worker- Weddings and Special Events
Riverside County Parks
08.2014 - 03.2015
Sales Specialist
Michael's Arts and Crafts
06.2012 - Current
Office Intern
UCSB Athletic Ticket Office
08.2011 - 06.2013
Bachelor of Arts - Sociology
University of California Santa Barbara