Kali Ostara
Birmingham,AL
Summary
Customer Service Specialist prepared to drive results and enhance customer experiences. Skilled in resolving complex issues, managing administrative tasks, and maintaining high level of professionalism. Focused on team collaboration and adapting to changing needs. Known for excellent communication, problem-solving abilities, and strong work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fitness Coach
[solidcore]
Birmingham, AL
10.2025 - Current
- Led group training sessions, fostering a supportive and motivating environment.
- Educated clients on proper exercise techniques to ensure safety and effectiveness.
- Implemented strategies to enhance client retention and satisfaction rates.
- Developed strong member relationships with caring and collaborative approach.
Commercial Sales Specialist
REP Fitness
Moreno Valley
08.2023 - 05.2025
- Customer relationship management & lead generation, sales, marketing, product knowledge, sales software proficiency, verbal & written communication
- Collaborated with cross-functional teams to improve product offerings and customer satisfaction.
- Trained and mentored junior sales staff to enhance team performance and knowledge.
- Established strong relationships with key clients, fostering loyalty and repeat business.
New Home Sales Counselor
Meritage Homes
Denver
11.2018 - 02.2023
- Lead generation, management and communication, strategic planning, project management, problem solving, product knowledge, active listening, time management, business development, establish pipeline, negotiate & close sales
Personal Trainer & Group Fitness Instructor
LifeTime Fitness
Broomfield
02.2018 - 11.2018
- Fitness training, programming, assessments, strength & conditioning, motivation, nutrition coaching, group training, anatomy & physiology, goal setting
Small Business Owner & Personal Trainer
KnockOut Fitness
Denver
01.2015 - 02.2018
- Marketing, sales, client acquisition & retention, customer service, communication, scheduling, financial planning, entrepreneurial skills, fitness industry knowledge
Education
Bachelor of Arts - Integrative Physiology (IPHY)
University of Colorado Boulder
Boulder, CO, US05.2012
Skills
- Highly personable
- Accountability
- Analytical problem solver
- Interpersonal communication
- Strategic thinking
- Highly organized
- Leadership
- Networking abilities
- Contract negotiation
- Customer relationship building
- Conflict resolution
- Pipeline management
- CRM proficiency
- Attention to detail
- Data entry
- Recordkeeping and file management
- MS office
- Documentation and reporting
Certification
- Real Estate Salesperson License (CA)
- CPR/AED
- Paralegal Certificate (beginning summer 2026)
Timeline
Fitness Coach
[solidcore]
10.2025 - Current
Commercial Sales Specialist
REP Fitness
08.2023 - 05.2025
New Home Sales Counselor
Meritage Homes
11.2018 - 02.2023
Personal Trainer & Group Fitness Instructor
LifeTime Fitness
02.2018 - 11.2018
Small Business Owner & Personal Trainer
KnockOut Fitness
01.2015 - 02.2018
Bachelor of Arts - Integrative Physiology (IPHY)
University of Colorado Boulder