Brazilian Jiujitsu
Andrew Richards
Clinical Specialist Representative
Nashville,TN
Summary
Clinical Specialist Manager with proven record in managing clinical teams and optimizing clinical processes. Skilled in medical device management, surgeon education, and compliance with healthcare regulations. Strong focus on teamwork and adaptability, ensuring reliable performance and effective collaboration. Known for problem-solving abilities and dedication to achieving outcomes.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Clinical Specialist Manager
Globus Medical
Nashville, North Carolina
03.2026 - Current
- Improved patient outcomes by developing and implementing comprehensive clinical education programs.
- Served as a key liaison between device manufacturers, clinicians, and patients to facilitate communication and improve overall satisfaction.
- Enhanced clinical team performance by providing continuous training on new medical devices and procedures.
- Assisted in the development and launch of new medical products by providing valuable feedback from a clinical perspective.
- Led cross-functional teams in conducting root cause analyses for complex clinical issues, resulting in targeted improvements that enhanced overall quality of care.
Clinical Specialist Representative
Globus Medical
Nashville, TN
04.2022 - 03.2026
- Developed a high level of technical knowledge of Imaging, Navigation, Robotics products.
- Well versed in applicable procedures, anatomy, and implant products
- Facilitated in the success of over 30 INR installs through education of surgeons and OR staff throughout my territory.
- Was able to keep a flexible schedule and travel whenever necessary.
Clinical Manager
SpecialtyCare
Nashville, TN
02.2018 - 04.2022
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Managed daily operations of 16-person team supporting approximately 400+ patients per month
Surgical Neurophysiologist
SpecialtyCare
Phoenix, AZ
11.2014 - 02.2018
- Developed appropriate neurological monitoring protocols for spine and brain procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Intraoperative Neuromonitoring Technologist
Biotronic NeuroNetwork LLC
10.2012 - 11.2014
- Supported neurosurgery, both spine and brain, by providing live feedback on the patient's neurological function.
- Frequent travel as well as being on call with the ability to keep a flexible schedule
Education
Master of Health Administration - Healthcare Administration And Management
Colorado State University-Global Campus
Denver, CO 07.2015 - 07.2017
Bachelor of Science - Zoology
Colorado State University
Fort Collins, CO 08.2008 - 05.2012
Skills
Managerial Experience
Problem Solving
Communication
Emotional Intelligence
Product Demonstration
Medical Terminology
Time Management
Certification
Certification for Neurophysiological Intraoperative Monitoring
Interests
Timeline
Clinical Specialist Manager
Globus Medical
03.2026 - Current
Clinical Specialist Representative
Globus Medical
04.2022 - 03.2026
Clinical Manager
SpecialtyCare
02.2018 - 04.2022
Master of Health Administration - Healthcare Administration And Management
Colorado State University-Global Campus
07.2015 - 07.2017
Surgical Neurophysiologist
SpecialtyCare
11.2014 - 02.2018
Certification for Neurophysiological Intraoperative Monitoring
09-2013
Intraoperative Neuromonitoring Technologist
Biotronic NeuroNetwork LLC
10.2012 - 11.2014
Bachelor of Science - Zoology
Colorado State University
08.2008 - 05.2012