Donna Della Pia
Brandon
Summary
Dynamic Clinical Manager with extensive experience in leading interdisciplinary teams and implementing operational protocols. Skilled in compliance management and clinical documentation, driving quality improvement initiatives that enhance patient care and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Clinical Manager
Centerwell Home Health
Tampa, FL
06.2020 - 01.2026
- Led interdisciplinary teams to enhance patient care and service delivery.
- Developed and implemented operational protocols for home health services.
- Managed compliance with healthcare regulations and organizational policies.
- Streamlined patient intake processes to improve efficiency and satisfaction.
- Conducted performance evaluations and provided mentorship to clinical staff.
- Coordinated training programs to elevate staff competencies in patient care.
- Analyzed patient outcomes to identify areas for quality improvement initiatives.
- Fostered strong relationships with patients, families, and healthcare providers for optimal care management.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Oversaw overall operation of nursing services and patient care.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
- Oversaw compliance with healthcare regulations and standards, maintaining full accreditation status.
- Conducted comprehensive audits of clinical practices, identifying areas for quality improvement.
- Coordinated multidisciplinary team meetings to streamline patient care plans, improving overall treatment outcomes.
- Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
- Handled job duties for staff members which were unavailable or out of office.
Clinical Manager/QAPI
Utopia Home Health
Tampa, FL
2017 - 2019
- Directed clinical staff to ensure compliance with healthcare regulations and quality standards.
- Developed and implemented patient care plans in collaboration with interdisciplinary teams.
- Monitored patient outcomes, identifying areas for improvement in service delivery.
- Facilitated staff training sessions to enhance clinical skills and knowledge retention.
- Evaluated performance metrics to guide strategic decision-making for operational improvements.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Selected, promoted and terminated staff members.
- Optimized inventory management systems to ensure availability of critical supplies.
- Improved staff morale and retention by initiating recognition programs and professional development opportunities.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Handled job duties for staff members which were unavailable or out of office.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
- Oversaw compliance with healthcare regulations and standards, maintaining full accreditation status.
Education
Associate of Science - Nursing
Orange County Community College
Middletown, NYSkills
- Clinical leadership
- Proficient in HCHB
- Managerial experience
- HIPAA
- Compliance oversight
- Quality improvement
- Clinical documentation
- Clinical quality improvement
- Supervisory experience
- Utilization review
- Quality assurance process optimization
- Improving clinical quality outcomes
- Compliance with regulatory guidelines
Timeline
Clinical Manager
Centerwell Home Health
06.2020 - 01.2026
Clinical Manager/QAPI
Utopia Home Health
2017 - 2019
Associate of Science - Nursing
Orange County Community College