Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Calico County
Fort Smith, AR
01.2021 - Current
Trained employees on additional job positions to maintain coverage of roles.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Maintained adequate staffing to meet objectives within budget.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Developed annual goals for each department based on market trends and competitor analysis.
Analyzed customer feedback data to develop action plans for improving services offered.
Enforced customer service standards and resolved customer problems to uphold quality service.
Pizza Maker
Cavanaugh Pizza
Fort Smith, AR
01.2020 - 11.2020
Kept stations stocked and ready for use to maximize productivity.
Maintained clean and orderly appearance throughout kitchen and dining area.
Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
Used manual or electric appliances to clean, peel, slice and trim foods.
Sanitized workstation at end of shift to prevent foodborne illnesses.
Used pizza cutter to slice whole pizzas according to customer size specifications.
Cashier
A to Z Tools
Alma, AR
05.2017 - 08.2017
Processed returned merchandise by strictly following store return and exchange procedures.
Processed customer payments quickly and returned exact change and receipts.
Maintained work area and kept cash drawer organized.
Counted and balanced cashier drawers.
Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Arts - Psychology
University of Arkansas-Fort Smith
Fort Smith, AR
12-2021
Skills
Performance Management
Staff Management
Goal-Oriented
Training and Mentoring
Verbal and Written Communication
Complex Problem-Solving
Time Management
Budget Control
Certification
Microsoft Word, Power Point, and Excel certified as of 2017.
Accomplishments
2018 NCA Collegiate National Champion
References
References available upon request.
Timeline
Manager
Calico County
01.2021 - Current
Pizza Maker
Cavanaugh Pizza
01.2020 - 11.2020
Cashier
A to Z Tools
05.2017 - 08.2017
Bachelor of Arts - Psychology
University of Arkansas-Fort Smith
Microsoft Word, Power Point, and Excel certified as of 2017.
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