Kali Trotter
Wichita
Summary
Adaptable professional with a diverse background in retail and dining environments. Known for delivering exceptional customer service and fostering team collaboration, ready to leverage expertise to enhance operational efficiency and drive sales growth.
Overview
5
5
years of professional experience
Work History
Retail Banking Specialist
Citizens Bank of Kansas
07.2025 - Current
- Assisted customers with account inquiries and transactions, enhancing overall customer satisfaction.
- Educated clients on financial products and services, promoting informed decision-making.
- Maintained accurate records of customer interactions and transactions using banking software.
- Resolved customer issues promptly, contributing to a positive banking experience.
Dance Teacher
The Pointe School Of Dance
08.2021 - Current
- Developed and implemented comprehensive dance curricula for various age groups and skill levels.
- Coordinated recital preparations, including choreography, costume selection, and stage management.
- Mentored junior instructors in teaching techniques and classroom management strategies.
- Enhanced student engagement through innovative lesson plans and interactive teaching methods.
Server
On The Border
11.2024 - 07.2025
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate food delivery, enhancing operational efficiency.
- Managed multiple tables simultaneously, demonstrating strong time management and multitasking abilities.
- Assisted in training new servers on menu offerings and service protocols, fostering a knowledgeable team environment.
Assistant Manager
Buckle
06.2023 - 10.2024
- Assisted in managing daily store operations to optimize customer experience and drive sales.
- Developed training materials and conducted sessions for new team members to ensure consistent service standards.
- Collaborated with senior management to implement visual merchandising strategies that enhanced product presentation.
- Analyzed sales data to identify trends, providing actionable insights to improve inventory management and stock levels.
Education
Bachelor of Arts - Psychology
Wichita State University
Wichita, KS05.2027
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Complaint resolution
- Customer satisfaction measurement
Timeline
Retail Banking Specialist
Citizens Bank of Kansas
07.2025 - Current
Server
On The Border
11.2024 - 07.2025
Assistant Manager
Buckle
06.2023 - 10.2024
Dance Teacher
The Pointe School Of Dance
08.2021 - Current
Bachelor of Arts - Psychology
Wichita State University