Kali Wilson
Memphis,TN
Summary
Ambitious individual eager to contribute developed knowledge in any role. Skilled in Retail, Administration and in clerical settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
Work History
Human Resources Specialist
Baptist Memorial Hospital
Memphis, TN
02.2024 - Current
- Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
- Organized recruitment events such as career fairs and open houses.
- Assisted with budget preparation for HR-related expenses, including training, benefits, and employee programs.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Scheduled or conducted new employee orientations.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Medical Office Assistant
Methodist Le Bonheur Children's Hospital
Memphis, TN
02.2017 - Current
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Communicated with patients by phone and via written correspondence.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Retail Sales Associate
Methodist Le Bonheur Children's hospital
Memphis, TN
03.2015 - 01.2017
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Completed all assigned training to stay updated on important policies and procedures.
Sales Associate
Abercrombie & Fitch
Collierville, TN
10.2013 - 11.2014
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Met merchandise processing standards and maintained organized and accessible work area.
- Acted as initial contact in addressing customer concerns.
- Built trusting relationships with customers by making personal connections.
- Helped average of a number of customers per day by responding to inquiries and locating products.
- Prepared cash deposits.
- Worked with fellow sales team members to achieve group targets.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Education
Some College (No Degree) -
Empire Beauty School
Memphis, TNSkills
- Medical software applications
- Patient relations
- Understanding of medical laws
- Knowledge of medical terminology
- Knowledge of HIPAA regulations
- Patient scheduling
- Cash handling accuracy
- Money handling
- Customer- and service-oriented
- Cash register operation
- Outgoing personality
Timeline
Human Resources Specialist
Baptist Memorial Hospital
02.2024 - Current
Medical Office Assistant
Methodist Le Bonheur Children's Hospital
02.2017 - Current
Retail Sales Associate
Methodist Le Bonheur Children's hospital
03.2015 - 01.2017
Sales Associate
Abercrombie & Fitch
10.2013 - 11.2014
Some College (No Degree) -
Empire Beauty School