Kalia Denison
Laie,Hawaii
Summary
Dynamic professional with a proven track record at NSTPC, excelling in customer service and data entry. Recognized for enhancing office efficiency and fostering a positive team environment. Adept at multitasking and managing time effectively, ensuring smooth operations and high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Office Assistant
North Shore Termite & Pest Control
10.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Answering phone calls & returning phone calls in a timely manner
Assistant Manager
Royal Rose Ranch
02.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Provided a safe riding place for all ages
- Instructed horseback lessons teaching basic horse knowledge & safety
Cashier Team Lead
Cackle Fresh Egg Farm
06.2023 - 10.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier
Kualoa Ranch
09.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Horseback Tour Guide
Kualoa Ranch
02.2020 - 01.2021
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Groom & saddle horses in a timely manner.
- Ensure guests are safe through out the trail ride.
- Demonstrating basic horse safety to guest upon mounting guest.
Activities Desk Agent
Lodging Dynamics
01.2019 - 12.2019
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Booked appointments
- Monitored pool assuring a safe environment
Education
Penn Foster Career School
Scranton, PA07.2020
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Ability to work in stressful situations
- Being a team leader
- Ability to multitask
Timeline
Office Assistant
North Shore Termite & Pest Control
10.2024 - Current
Cashier Team Lead
Cackle Fresh Egg Farm
06.2023 - 10.2024
Cashier
Kualoa Ranch
09.2021 - 03.2022
Horseback Tour Guide
Kualoa Ranch
02.2020 - 01.2021
Assistant Manager
Royal Rose Ranch
02.2019 - Current
Activities Desk Agent
Lodging Dynamics
01.2019 - 12.2019
Penn Foster Career School
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