Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Kalia Jauregui

Plano,TX
Kalia Jauregui

Summary

Reliable and upbeat Store Team Leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and store operations.

Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Store Team Leader position. Ready to help team achieve company goals.


Motivated Store Team Leader experienced managing, motivating and directing store staff in meeting business objectives, goals and customer service standards. Focused professional oversees sales activities. Outgoing and detail-oriented with great communication skills.

Overview

9
years of professional experience

Work History

Oportun

Store Team Leader
08.2018 - Current

Job overview


  • Over 8 years of experience working in direct sales and promotions.
  • Outstanding ability to make real connections with customers and find ways to meet their specific needs.
  • Excellent Salesmanship ability and knowledge of sales tactics.
  • Excellent problem solving skills and adaptability to a changing environment.
  • Superb customer service skills and leadership skills.
  • Strong experience in marketing and product promotions.
  • Built customer loyalty and retention by delivering excellent business experiences.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed strong rapport with customers and created positive impression of business.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Fiesta Market

Customer Service Cashier
02.2018 - 08.2018

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cuellar Fajita Ranch

Hostess
02.2018 - 08.2018

Job overview

  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Maquisistema By Nissan And Renault

Sales and Marketing Associate
01.2017 - 01.2018

Job overview

  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Contributed to event marketing, sales and brand promotion.
  • Maintained relevance and fluency on company offerings and industry trends.

Education

UPN Private University of The North
Trujillo, Peru

No Degree from Journalism
11.2014

University Overview

UPeU Peruvian Union University
Lima, Peru

No Degree from Communication Sciences
11.2013

University Overview

  • Extracurricular Activities: TV Program "New Time" [TV Talk Show Panelist] Participation as a panelist for a TV show streamed in 8 countries in South America. Image/Model in Musical Videos.

Jose De San Martin
Trujillo, Peru

High School Diploma
12.2012

University Overview

  • Honoree of [Peruvian Union University]

Skills

  • Strong Communication and Interpersonal Skills
  • Work Assignments
  • Operational Procedures
  • Process Improvement Initiatives
  • Employee Coaching
  • Store Policies and Procedures
  • Compliance Requirements
  • Professional Relationships
  • Meeting Sales Goals
  • Positive Customer Engagement
  • Team Cooperation
  • Retail Metrics and Goals

Accomplishments

Accomplishments

Special Recognition for outstanding performance, service and dedication for the Central Texas Region for Oportun.


Collaborated my region with innovative ideas to increase productivity with the introduction of a new product (Secured Personal Loan)


Achieved a 92% on the Incentive Compensation Plan Metric for the year of 2022.


Team performance at a 100% on the Encapture End Of Day Cash Reconciliation Process.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Team Leader
Oportun
08.2018 - Current
Customer Service Cashier
Fiesta Market
02.2018 - 08.2018
Hostess
Cuellar Fajita Ranch
02.2018 - 08.2018
Sales and Marketing Associate
Maquisistema By Nissan And Renault
01.2017 - 01.2018
UPN Private University of The North
No Degree from Journalism
UPeU Peruvian Union University
No Degree from Communication Sciences
Jose De San Martin
High School Diploma

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Kalia Jauregui