Diana Garcia
San Jose,California
Summary
Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences to make people feel comfortable, in a clean, well-maintained store. Ability to openly communicate with new people and get along with naturally or by adapting to their preferences.
Overview
3
3
years of professional experience
Work History
Store Team Leader
American Eagle Outfitters, Inc
12.2023 - Current
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Trained new employees on store operations, customer service skills, and product knowledge.
Senior Brand Ambassador
American Eagle Outfitters, Inc
07.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall client satisfaction.
- Increased customer loyalty through personalized engagement activities and product demonstrations.
- Led team of Junior Brand Ambassadors, fostering a positive work environment focused on achieving sales targets.
- Developed comprehensive training materials for the onboarding of new Brand Ambassadors, ensuring a consistent brand message.
- Showed understanding of customer's personal style and preferences when offering product advice.
Brand Ambassador
American Eagle Outfitters, Inc
11.2020 - Current
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Established and maintained positive relationships with customers.
- Maintained clean, organized and professional work environment.
- Provided exceptional customer service to drive satisfaction.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA05.2025
Associate of Arts - Psychology
Evergreen Valley College
San Jose, CA05.2023
High School Diploma -
James Lick High School
San Jose, CA06.2021
Skills
- Strong Communication and Interpersonal Skills
- Empathy
- Patience
- Interpersonal awareness
- Adaptable and Flexible
- Store operations
- Health and safety
- Coaching and Mentoring
- Team Leadership
- Customer Engagement
Timeline
Store Team Leader
American Eagle Outfitters, Inc
12.2023 - Current
Senior Brand Ambassador
American Eagle Outfitters, Inc
07.2022 - Current
Brand Ambassador
American Eagle Outfitters, Inc
11.2020 - Current
Bachelor of Arts - Psychology
San Jose State University
Associate of Arts - Psychology
Evergreen Valley College
High School Diploma -
James Lick High School